Marketing Executive, Ophelos
Customer Communications
2-3 days a week in office
Using AI and behavioral science to get people debt-free and organisations paid back.
Be an early applicant
Using AI and behavioral science to get people debt-free and organisations paid back.
21-100 employees
Be an early applicant
2-3 days a week in office
21-100 employees
Company mission
To take the stress out of owing money.
Role
Who you are
- Around 3+ years of experience in CRM, customer lifecycle or customer marketing roles
- Strong understanding of CRM principles, with experience building journeys across email and other channels
- Confident writing empathetic, human copy – particularly for sensitive topics
- Analytical mindset – you’re driven by outcomes and comfortable working with data
- A collaborative, cross-functional approach – you enjoy bringing ideas to life with others
- Comfortable getting into the details and making things happen, not just thinking big
What the job involves
- Words really matter at Ophelos. We work in a heavily stigmatised industry, where people are often made to feel ashamed of their financial situation. What we say – and how we say it – plays a vital role in helping customers feel safe, understood and supported
- As an AI-native company, we’re rethinking how customer communications should work – making them more intelligent, personalised and automated. We’re looking for a CRM Manager to join the marketing team and lead that transformation
- You’ll own our customer comms strategy across email, SMS and letter – designing clear, thoughtful journeys that guide people through difficult moments with care and clarity
- You’ll work closely with product, data and engineering to build scalable, adaptive experiences that evolve over time
- And you’ll help us deepen our understanding of customer behaviour, spot opportunities to improve, and share insights across the business
- There’s also scope to contribute to wider customer-facing work – from content and insights to broader B2C marketing initiatives – depending on your interests and experience
- As we expand into new markets, you’ll lead the rollout of our comms internationally – ensuring we maintain consistency, empathy and impact at scale
- Own our full customer communications strategy across email, SMS and letter
- Develop the foundations for our AI-led communications strategy in partnership with product, data and engineering
- Manage the rollout of comms updates across all markets, working closely with product managers and the Intrum teams (includes overseeing translation and localisation processes)
- Test, learn and iterate – using data and behavioural insights to guide your work
- Partner with teams across marketing and product to share insights and elevate the customer voice
- Contribute to customer-facing content and campaigns where relevant – such as the blog or partnerships
Salary benchmarks
Our take
Debt is a major issue in the UK, with over 300 people declared insolvent every day and millions of households struggling with low savings or lacking basic appliances. Yet, debt collection practices haven't changed much in a century.
Ophelos launched in 2021 to fix that, and by 2023, it was acquired by Interum, Europe's largest credit management firm. The team brings experience from top companies like Monzo, Google, and IBM, and works closely with leading universities to drive innovation in finance and AI.
Ophelos is redesigning how debt is handled, using a digital-first, AI-driven approach that helps people pay off debt affordably while giving businesses smarter insights. And clients like Octopus Energy and Scottish Power are already using their platform to improve the customer experience.
Backed by top investors and now part of Interum, Ophelos has expanded into 17 European markets, scaling its missions to make debt recovery fairer and more human.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% female employees
Company
Funding (2 rounds)
Jun 2022
$6.8m
SEED
Jun 2021
$2.3m
SEED
Total funding: $9.1m
Company benefits
- Private healthcare
- Learning & Development allowance
- Work from home allowance
- Cycle to work scheme
- 25 Days holiday + Flexible public holidays
- 20 days working abroad allowance
- Referral bonus
Company values
- We practice what we preach: Actions speak louder than words, which is why we'll always do our utmost to find a solution that works for you
- We're always an open book: Transparency is more than a buzzword. We’re honest about our processes, at every stage of your journey
- We're individuals, and so are you: There’s no one-size-fits-all. That’s why we personalise our approach, no matter what you’re going through
Company HQ
London, UK
Leadership
Amon Ghaiumy
(Co-Founder & CEO)Experienced startup operator, previously Director at Moat (acquired by Oracle) and ASAPP.
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