Senior Marketing and AI Communications Executive, Ophelos
£40-45k
2-3 days a week in office
Using AI and behavioural science to get people debt-free and organisations paid back.
Job no longer available
Using AI and behavioural science to get people debt-free and organisations paid back.
21-100 employees
Job no longer available
£40-45k
2-3 days a week in office
21-100 employees
Company mission
To become Europe’s trusted standard for how organisations resolve and manage debt.
Role
Who you are
- Around 4+ years of experience in marketing roles
- Solid understanding of CRM principles, with experience building journeys across email and other channels
- Confident writing empathetic, human copy - particularly for sensitive topics
- Actively using AI (we’re talking deep research, not just your weekly shop)
- Analytical mindset - you’re driven by outcomes and comfortable working with data
- A collaborative, cross-functional approach - you enjoy bringing ideas to life with others
- Comfortable getting into the nitty-gritty and making things happen, not just thinking big
What the job involves
- We’re developing a completely new way of handling the customer experience - leveraging in-house AI to design intelligent, personalised and adaptive journeys that help people navigate difficult financial situations with clarity and dignity
- We’re looking for an exceptional individual to join our marketing team and lead that transformation
- You’ll own the entire end-to-end customer experience from a brand perspective, from the first touchpoint (like an email, SMS or letter) through to the product copy and final resolution
- You’ll work hand-in-hand with our product, data and engineering teams to train AI models, design and optimise messaging, and shape every element of the journey — including what we say, how we say it, and when we say it
- This is not just a comms role
- You’ll uncover behavioural insights, test new approaches, and advocate for the customer across every part of the business
- You’ll ensure that our journeys aren’t just compliant and efficient, but also empathetic, human and effective
- There’s no fixed blueprint for this role - it’s a new kind of marketing job right at the forefront of emerging AI technology
- You should have a strong grasp of customer journeys and lifecycle marketing, but we’re especially looking for someone with curiosity, ambition, has their finger on the pulse, and the confidence to shape something that’s never been done before
- Own the end-to-end customer experience from a brand and messaging perspective - from the first outreach to the final resolution
- Design and implement our customer communications strategy across email, SMS and letter - ensuring clarity, empathy and consistency at every touchpoint
- Shape how our AI-led journeys behave and evolve, working closely with product, data and engineering to develop intelligent, adaptive pathways
- Oversee localisation and rollout across all markets - partnering with local teams to maintain tone, relevance and impact
- Use insights from customer behaviour and performance data to test, learn and optimise experiences - not just messaging, but timing, flow and format
- Advocate for the customer across product and marketing - surfacing insights, identifying friction, and guiding improvements across the journey
- Support broader content and campaigns - contributing where needed to blog posts, thought leadership or partnership comms that reflect our customer-first approach
- Drive consistency as we scale - leading the customer experience rollout into new markets and helping define best practice across channels
Salary benchmarks
Our take
Debt is a major issue in the UK, with over 300 people declared insolvent every day and millions of households struggling with low savings or lacking basic appliances. Yet, debt collection practices haven't changed much in a century.
Ophelos launched in 2021 to fix that, and by 2023, it was acquired by Interum, Europe's largest credit management firm. The team brings experience from top companies like Monzo, Google, and IBM, and works closely with leading universities to drive innovation in finance and AI.
Ophelos is redesigning how debt is handled, using a digital-first, AI-driven approach that helps people pay off debt affordably while giving businesses smarter insights. And clients like Octopus Energy and Scottish Power are already using their platform to improve the customer experience.
Backed by top investors and now part of Interum, Ophelos has expanded into 17 European markets, scaling its missions to make debt recovery fairer and more human.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% female employees
Company
Funding (2 rounds)
Jun 2022
$6.7m
SEED
Jun 2021
$2.3m
SEED
Total funding: $9m
Company benefits
- Private healthcare
- Learning & Development allowance
- Work from home allowance
- Cycle to work scheme
- 25 Days holiday + Flexible public holidays
- 20 days working abroad allowance
- Referral bonus
Company values
- Customers and Clients first
- Win as one
- Dream big
- Get it done
Company HQ
London, UK
Leadership
Amon Ghaiumy
(Co-Founder & CEO)Experienced startup operator, previously Director at Moat (acquired by Oracle) and ASAPP.
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