Product Operations Analyst, MAJORITY
More information about location
Office located in Wynwood, FL / Doral, FL
All-in-one mobile banking platform for migrants
Open for applications
All-in-one mobile banking platform for migrants
201-500 employees
Open for applications
More information about location
Office located in Wynwood, FL / Doral, FL
201-500 employees
Company mission
To give users the tools, resources, and support to thrive in a new country.
Role
Who you are
- You are bilingual in Spanish and English
- You have fantastic communication skills and love to work in teams
- You are extremely proactive and are not afraid to take ownership and make decisions
- You have a passion for process and continuous improvement, especially in user-experience and customer-facing roles
- You already use AI in your day-to-day, and are eager to implement different AI tools into our operations
- You thrive in a dynamic, self-starter, and high-pace startup environment
- You love working with customers, understanding their needs, and improving products to better serve them
Desirable
- You have 2+ years of experience within fintech operations, data analysis, relationship management, process development or automation
- You have a bachelor’s degree in analytics, science, engineering, business, digital design or relevant field
- You have experience working with cross-border markets and B2C products
- You have some experience with coding (Python). You won't be coding much in this role, but you will be handling multiple software interfaces (n8n, Looker, Intercom, Jira) and having at least some programming experience will help you succeed
What the job involves
- As a Product Operations Analyst at MAJORITY, you’ll play an essential role in optimizing our banking processes, integrating AI across operations, streamlining workflows, and collaborating closely with our Product and Customer Service teams to deliver an exceptional customer experience
- This role involves digging into details, making important strategic decisions, building cross-functional collaboration, and managing relationships with key partners in order to support the following areas: Growth (onboarding, adoption, retention, CIP monitoring, customer success), Bank (debit, credit), and Services (stablecoin payments/global wallet, remittance, phone plans)
- If you’re driven, resourceful, and excited by the chance to make an impact at startup-pace, this is your opportunity to help shape the future of financial services
- Monitor operational performance of our products and features, working with our Product team to make improvements
- Implement AI and automation tools to build for scale and empower our Escalations team to resolve better/faster
- Work closely with our CS team to improve volumes, resolution quality, and efficiency
- Team up with our Risk, Compliance, Product and Engineering teams to investigate customer behavior, proactively detect patterns, understand our customers' needs and keep our customers happy
- Lead communications with our operational partners and providers
- Assist with additional initiatives to reduce operational downtime, improve stability and implement automations
Our take
Migrants relocating to a new country face enormous practical and financial hurles, from opening bank accounts and building credit histpries to securign affordable connectivity and sending money home. While MAJORITY was originally focused on supporting newcomers to the US, its mission has evolved to serve globally mobile community more broadly - people navigating life across borders who often encounter high feed, complex bureaucracy and limited access to mainstream financial services.
MAJORITY operates as a subscription-based financial platform designed specifically for these communities, offering FDIC-insured bank accounts, debit cards, remittances, cashback rewards and in-language customer support. Crucially, the platform does not require a Social Security Number to get started, lowering a major barrier for recent arrivals. And in 2025, the company expanded beyond just banking with the launch of MAJORITY Mobile Plans, providing flexible, contract-free phone plans with unlimited data options and international calling, further embedding essential services into a signal digital ecosystem.
By combining banking, remittances, telecoms and community-driven support under one platform, MAJORITY is more than just a neobank, its building infrastructure for global mobility. Its continued product expansion reflects a broader ambition of one to create a comprehensive financial and connectivity platform that helps people establish stability quickly, wherever they choose to build their lives.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$12.5m
SERIES B
Jun 2023
$9.8m
SERIES B
Total funding: $98.3m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Magnus Larsson
(Co-Founder & CEO)They began their career as a Consultant before spending 3 years at Optimal Telecom and a further 3 at Tele2. While serving as CEO of Rebtel, Magnus co-founded MAJORITY, alongside being a Make Equal Board Member.
Johan Dahlqvist
(CTO)Having studied at Lund University, they worked for 2 years as an Anoto Software Engineer and spent 11 at Tele2. They co-founded MAJORITY in 2019 while serving as CTO of Rebtel.
Johan Granlund
(Co-Founder & COO)They worked at Wunderkind AB before spending 7 years at Tele2 and founding Inventa in 2010. They started working as COO of Rebtel in 2014, before co-founding MAJORITY 5 years later.
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