Engineering Manager, Trustpilot
Consumer Voice
Salary not provided
React
AWS
iOS
Android
Vue.js
DynamoDB
Senior and Expert level
London
Consumer review website
Open for applications
Consumer review website
1001+ employees
B2CB2BMarketplaceMarketingReviewsCommunity
Open for applications
Salary not provided
React
AWS
iOS
Android
Vue.js
DynamoDB
Senior and Expert level
London
1001+ employees
B2CB2BMarketplaceMarketingReviewsCommunity
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Several years of experience as a Software Engineer before transitioning into the leadership track
- A history of effectively scaling and leading multiple engineering teams
- Knowledge of Full-Stack service/microservice Development
- Familiarity with cloud services (e.g. AWS), message queues (e.g. SQS) and Database formats (e.g. DynamoDB), modern frontend technologies (e.g. React, Vue.js) and developing SaaS products
- Exposure to or experience with App development (iOS, Android and cross-platform frameworks)
- Highly adept, detail-oriented professional with the ability to develop and execute strategic plans
- Comprehensive knowledge of Agile methodologies
- Experience delivering scalable systems that solve complex technical challenges at scale
- Extensive stakeholder management experience with a focus on working across multiple functions/domains and the ability to create alignment across diverse teams
- Experience mentoring and helping engineers grow their technical skills
- A commitment to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
- A customer-centric and solution-oriented mindset with a bias towards action
- The ability to communicate complex problems easily to a diverse group of stakeholders
- Strong systems thinking, with the ability to identify patterns and drive impactful improvements
- Consistently sharing your knowledge and seeking opportunities to improve
- You are a lifelong learner across all areas, constantly seeking to expand your own knowledge and help others grow
- You constantly look to raise the bar for yourself and those around you in everything you do
- You are a leader who sets the standard, not just through how you lead, but through the day-to-day work, the culture and values you promote
- You believe that diversity in teams enhances the quality of work and leads to better outcomes
- You promote a culture of continuous feedback and learning
- You lead through influence, setting patterns others want to follow
What the job involves
- We are seeking an Engineering Manager who can lead a team focused on growing and evolving our consumer-focused offering, shaping how millions of people experience Trustpilot
- As we journey through an increasingly AI-influenced tech landscape, we are seeking a talented individual to lead a team to further grow Trustpilot's consumer presence
- Our Consumer area is all about the consumers who engage on posting reviews, searching for companies or reading reviews
- Cross functional teams made up of Engineers, Data Scientists, Design and Product
- Teams are highly autonomous, owning product, system design and technology decisions
- Our teams are working on initiatives that help millions of consumers make better informed decisions, such as: improving the main search function when checking for companies, recommendations systems so the users get access to the most relevant content or ensuring SEO
- We understand that not everyone will have every single one of these experiences and capabilities, and that's OK
- We encourage you to apply if you believe you have the skills and interest to thrive in this role and enhance the performance of our team
- Lead a team of around 5-8 engineers focused on delivering against an ambitious product roadmap of consumer features and technology improvements
- Develop and support a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s
- Drive in-team and cross-team initiatives in partnership with Staff Engineers, Engineering Managers, and Product/UX leaders
- Evolve, implement, and share innovative strategies to ensure the quality, production readiness, scalability and ongoing health of our apps and systems
- Manage and mitigate high-risk elements of projects, effectively communicating issues, risks, and dependencies with stakeholders
- Shape and enhance engineering strategy in close partnership with Staff Engineers and the wider Engineering Leadership
- Identify and resolve problems proactively, even in ambiguous situations or where negotiations and trade-offs are required
- Enable other functions to perform at their best through effective, enduring partnerships
- Balance delivery with sustainable engineering practices while managing risks and dependencies
- Build a positive and high-performing work environment based on transparency, accountability, and trust
- Lead the delivery of major initiatives, balancing timely delivery with sustainable engineering practices
- Bring together the work of various teams and individuals into a cohesive, achievable plan aligned with company goals, key milestone deadlines and user experience standards
- Cultivate a collaborative environment, actively listening to and integrating diverse perspectives to reach shared goals
- Infrastructure: AWS (ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
- Languages: Typescript, Node.js, Python
- Frontend: React, Next.js, CSS Modules, SASS, Styled Components
- Database: DynamoDB, PostgreSQL, MongoDB, BigQuery
- Systems: Salesforce, Zuora, Contentful
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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