Whilst online food ordering continues to thrive, there is still a massive market for people who prefer to order food through a phone call. However, phone lines are generally old-fashioned and problematic due to long hold waits, terribly audio quality, and understaffed hospitality teams.
Kea uses AI to provide an over-the-phone 'virtual cashier' that aims to process food orders and increase customer uptake regardless of staffing quantities. The software uses the AI to conduct a high-quality conversation and recognize keywords such as menu items and customizations, but can also recognize when a human cashier is required to step in.
The startup’s approach to AI assistance is smart as it provides a means to innovate upon phone ordering while preventing the process from entirely relying on automation. By ensuring that the software can recognize when a situation requires a human to intervene, the service acts more as a technological assistant to cashiers as opposed to a replacement.
Steph
Company Specialist at Welcome to the Jungle