Client Relationship On-Field Representative, Viva Wallet
+ Bonus
Cloud-based neobank
Open for applications
Cloud-based neobank
1001+ employees
Open for applications
+ Bonus
1001+ employees
Company mission
To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.
Role
Who you are
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution
- Understanding of financial products / services features and advantages
- Experience in working with Customer Relationship Management (CRM) systems
- Outstanding negotiation skills
- Strong organizational and diary management skills
- Resiliency and the ability to handle objections
- The ability to deal with a diverse client base
- Computer literacy & tech mindset
- Fluent in English and (Local Language)*
What the job involves
- Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants
- Promote the company services by visiting clients’ premises
- Assist merchants with verification and activation processes
- Monitor and analyze portfolio performance
- Provide in-person support and consultation for existing customers
- Engage in both system-scheduled and self-initiated activities
- Ensure new merchants in the assigned portfolio complete registration
- Support existing merchants in maintaining active usage
- Escalate issues by opening cases for problems beyond their resolution scope
- Present product features and benefits to clients in a compelling manner
- Travel to meet clients and attend industry events
Our take
Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.
Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.
As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$74.8m
LATE VC
Dec 2019
$84.7m
SERIES C
Total funding: $183.2m
Company benefits
- Career development opportunities
Company HQ
Central Athens Regional Unit, Athens
Leadership
Haris Karonis
(CEO & Co-Founder)Experienced in Product Management and Business Strategy.
Makis Antypas
(Co-Founder)An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Viva Wallet