Client Relationship On-Field Representative, Viva Wallet
+ Bonus
Cloud-based neobank
Open for applications
Cloud-based neobank
1001+ employees
Open for applications
+ Bonus
1001+ employees
Company mission
To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.
Role
Who you are
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution
- Understanding of financial products / services features and advantages
- Experience in working with Customer Relationship Management (CRM) systems
- Outstanding negotiation skills
- Strong organizational and diary management skills
- Resiliency and the ability to handle objections
- The ability to deal with a diverse client base
- Computer literacy & tech mindset
- Fluent in English and (Local Language)*
What the job involves
- Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants
- Promote the company services by visiting clients’ premises
- Assist merchants with verification and activation processes
- Monitor and analyze portfolio performance
- Provide in-person support and consultation for existing customers
- Engage in both system-scheduled and self-initiated activities
- Ensure new merchants in the assigned portfolio complete registration
- Support existing merchants in maintaining active usage
- Escalate issues by opening cases for problems beyond their resolution scope
- Present product features and benefits to clients in a compelling manner
- Travel to meet clients and attend industry events
Our take
Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.
Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.
As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$74.7m
LATE VC
Dec 2019
$84.6m
SERIES C
Total funding: $183.1m
Company benefits
- Career development opportunities
Company HQ
Central Athens Regional Unit, Athens
Leadership
Haris Karonis
(CEO & Co-Founder)Experienced in Product Management and Business Strategy.
Makis Antypas
(Co-Founder)An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.
Salary benchmarks
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