Client Relationship On-Field Representative, Viva Wallet

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution
• Understanding of financial products / services features and advantages
• Experience in working with Customer Relationship Management (CRM) systems
• Outstanding negotiation skills
• Strong organizational and diary management skills
• Resiliency and the ability to handle objections
• The ability to deal with a diverse client base
• Computer literacy & tech mindset
• Fluent in English and (Local Language)*

• Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants
• Promote the company services by visiting clients’ premises
• Assist merchants with verification and activation processes
• Monitor and analyze portfolio performance
• Provide in-person support and consultation for existing customers
• Engage in both system-scheduled and self-initiated activities
• Ensure new merchants in the assigned portfolio complete registration
• Support existing merchants in maintaining active usage
• Escalate issues by opening cases for problems beyond their resolution scope
• Present product features and benefits to clients in a compelling manner
• Travel to meet clients and attend industry events

• Career development opportunities

Total funding: $183.8m

Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.