Office Lead, Compass
The pay range for this position is a base pay of $22.00 - $33.00 USD hourly
5 days a week in office
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
The pay range for this position is a base pay of $22.00 - $33.00 USD hourly
5 days a week in office
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- 2-4 years of previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate is a plus
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
- Great listening skills, connect well with others, and is empathetic of the customer’s pain points
- Strong verbal communication and presentation skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
- The ability to establish credibility with key agent decision-makers and influencers
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Ability to work autonomously and possess a strong bias toward action
What the job involves
- As an Office Lead at your regional headquarters in San Francisco, you will oversee the management of the office to ensure everything runs smoothly and that our Compass office standards are being maintained
- You will plan and coordinate events that drive our customer engagement and retention goals
- You are passionate about your customers, delivering a world-class office and event experience, and enjoy collaborating cross-functionally to solve problems effectively and efficiently
- Maintain office supply, food, and beverage inventory so the needs of our customers are met while remaining within budgetary restrictions
- Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, storage, and general common areas
- Ensure facility standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable for their scope of services, and coordinating office repairs/services
- Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, Procurement, Onboarding, etc.)
- Follow appropriate procedures to process and track all customer (agent) commission checks, referrals, and CDAs
- Manage internal communications including office updates and newsletter in collaboration with others
- Plan and coordinate events that drive our customer engagement and retention goals in collaboration with local leadership. Act as the single point of contact when hosting important speakers or executive visitors to the office
- Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change. Drive employee and customer recognition by helping to celebrate birthdays, milestones, etc
- Periodically serve as the face of the office by welcoming guests, managing mail distribution, and answering phone calls to our main office line when the Agent Experience Coordinator is unavailable
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Nov 2019
$500m
SERIES G
Jul 2019
$370m
SERIES G
Total funding: $2.0bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company values
- Dream big
- Move fast
- Learn from reality
- Be solutions-driven
- Obsess about opportunity
- Collaborate without ego
- Maximise your strength
- Bounce back with passion
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
People progressing
Neda joined Compass in 2018 as Chief of Staff to the CEO after a year at Sidewalk Labs. Following 4 months as Secretary to the Board, in April 2019 they were promoted to President of Compass East Division, and in January 2022 President of US Division.
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