Partner Specialist, Secureframe
Governance, risk and compliance platform
Open for applications
Governance, risk and compliance platform
101-200 employees
Open for applications
101-200 employees
Company mission
To help organisations build trust and stay secure.
Role
Who you are
- 2+ years of experience in a partner management, customer success, sales, or operations role, preferably in a SaaS or security/compliance-related industry
- Strong organizational skills with the ability to manage multiple partner relationships and tasks simultaneously
- Excellent communication skills, both written and verbal, with the ability to clearly articulate complex concepts to partners and internal teams
- Experience using CRM and partner management tools (e.g., Salesforce, PRM platforms, or similar)
- Ability to work cross-functionally with sales, customer success, marketing, and product teams
- A proactive and problem-solving mindset, with a focus on delivering excellent partner experiences
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, or NIST is a plus
- Comfortable working in a fast-paced startup environment with a high degree of autonomy
What the job involves
- The Partner Specialist at Secureframe is a critical position responsible for managing and enhancing partner interactions and operational processes
- The role's primary function is to ensure that all partner inquiries are addressed within four business hours, upholding our commitment to responsiveness and service quality
- Additionally, the Partner Specialist plays a crucial role in the continuous improvement of partner management systems and processes, particularly through the Partner Relationship Management (PRM) platform
- Timely Response to Partner Inquiries: Ensure all partner requests sent to partners@secureframe.com are addressed promptly, meeting the service level agreement of a four business hour response time
- Process Improvement and Scaling: Identify common issues faced by partners and develop scalable solutions, which may include enhancing the PRM, creating self-service documentation, and revising existing processes to increase efficiency
- Operational Management: Administer the PRM system and ensure that it supports a seamless partner experience, from sign-up through ongoing engagement
- Communication and Partner Interaction: Serve as a primary point of contact for partners, managing communications through emails and meetings, and providing clear, helpful responses to inquiries and escalations
Our take
Data protection and security laws are getting more complex each year, presenting real challenges for startups. New companies already have massive workloads without having to deal with security compliance taking up huge chunks of time and resources.
Secureframe provides an automated cybersecurity compliance platform that integrates within more than 100 existing cloud-based compliance providers and apps. The service focuses on helping customers achieve and maintain security, privacy, and compliance requirements, including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, and many others. Its compliance platform allows organisations to meet certifications in weeks instead of months. Plus, they recently launched Secureframe Questionnaires to help organizations respond to RFPs and security questionnaires fast with AI.
Automated compliance platforms are becoming common in today’s landscape, but Secureframe stands out due to the integration of its platform within existing applications. The startup has taken this approach to unify existing compliance stacks, presenting companies with familiar solutions without having to start from scratch.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$56m
SERIES B
Mar 2021
$18m
SERIES A
Total funding: $78.5m
Company benefits
- Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver. For either birthing or non-birthing parents, we provide 100% pay for 8 weeks.
- Comprehensive health coverage — We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision benefits for you and your dependents.
- Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
- Team activities and offsites — We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected and grow together.
- Career development — From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
- Work from anywhere in the US - We're a remote-first company with team members coast to coast. 🇺🇸
Company HQ
Mission District, San Francisco, CA
Leadership
Shrav Mehta
(CEO)Shrav served in Engineering and Marketing for a combined 6 years at companies like Lob, Scale AI, and Pilot before co-founding Secureframe in 2019.
Share this job
View 6 more jobs at Secureframe