Senior Director of Customer Success, Simbe
West Coast
$150-210k
Autonomous shelf auditing and analytics solution
Be an early applicant
Autonomous shelf auditing and analytics solution
21-100 employees
Be an early applicant
$150-210k
21-100 employees
Company mission
To leverage AI and robotics in order to elevate the performance of retailers with real-time insights into inventory and operations.
Role
Who you are
- At least ten years of experience as a delivery leader in enterprise technology with solid business development skills (i.e., the ability to diagnose client needs and match them to Simbe solutions)
- Specific experience in selling enterprise technology and data services is required (particular expertise in retail/commerce is ideal)
- Proven ability to drive widespread and rapid deployment throughout enterprise accounts
- Effective at interacting with C-suite executives on key strategic issues
- Knowledge of delivery tools and techniques for hardware and software product development
- Demonstrated business development and sales capabilities
- PPM certification or equivalent project management skills
- General understanding of enterprise IT architectures and business processes
What the job involves
- As the Senior Director of Customer Success, you will lead and scale a best-in-class global Customer Success
- You will be responsible for the post-sale customer experience for Simbe’s fast-growing customer base
- This includes involvement from initial client onboarding, value realization, in-account expansion to full deployment, ongoing value delivery, and account renewals
- The primary role of this position is to support several existing pilot customers and to move them to full deployment
- A significant amount of your compensation will be success-based and keyed to driving customers to scale deployment, customer satisfaction, and SLA performance
- Reporting directly to the VP of Customer Experience, you will be responsible for leading customer success for your book of business, driving our customer success initiatives, and operating as an individual contributor first
- Be a leading voice in the vision and design of our Global Customer Success program across all continents
- Regularly meet and engage deeply with customers and product/delivery teams to ensure regular oversight of progress, quality, and overall customer satisfaction
- Oversee the strategy and planning for the entire customer lifecycle
- Map your clients’ decision-making process and influence that process to achieve rapid deployment
- Drive the plan to move early-stage customers from pilot to full deployment rapidly
- Ensure that customer issues, potential solutions, and recommended actions are captured and pursued to completion
- Ensure programs are adequately resourced and managed to deliver successfully
- Garner customer feedback to improve and innovate Simbe’s product offerings
- Use a data-driven approach to measuring deployment performance and growth plans
- Translate business objectives into an execution strategy and successfully execute the strategy
- Collaborate with the product and engineering teams to champion the needs of our customers
- Establishing straightforward ways of measuring and communicating customer progress
- Develop a deep understanding of the Simbe product and the retail technology landscape, with the ability to speak about everything from Simbe architecture to platform
- Create and iterate upon internal and external processes to ensure a strong foundation for scaling
Our take
Inventory management has never been the highlight of working in retail - it's a task that often feels like a chore. However, given its nature as a large-scale data collection and management endeavour, it's undeniably ripe for automation. Something Simbe Robotics is taking advantage of through its autonomous shelf auditing and analytics solution.
Distinguishing itself from competitors through its focus on front-of-store operations. Its automation solution enables retail associates to maintain optimal stocking levels, ensure product placement accuracy, and display correct price tags, all while enhancing the overall shopping experience.
Its accomplishments over the past year, including servicing top global retailers and processing billions of shelf photos and product analyses, showcase the company's commitment to delivering real value in the retail sector. Along with recent funding under its belt, Simbe is poised to expand its presence in the retail industry, sharing its vision to enhance the retail experience through AI and robotics with more partners worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2024
$50m
SERIES C
Jul 2023
$28m
SERIES B
Total funding: $104m
Company benefits
- Comprehensive health plans
- Culture of learning
- Flexible time off
Company HQ
Oyster Point, South San Francisco, CA
Articles
Leadership
Brad Bogolea
(CEO)Previously Co-Founded i-conserve where they served as CEO. They then worked at Greenbox Technology and Silver Spring Networks as Product Manager before co-founding Simbe Robotics in 2013.
Mirza A. Shah
(CTO)Graduated from Penn State University with an M.S. in Computer Science and Engineering. They then went on to found the robotics company Emoto Robotics.
Jeff Gee
(CDO)Graduated from the Academy of Art University with an MFA in Industrial Design. Previously an Industrial Designer at Suitable Technologies and Willow Garage.
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