Retention Specialist, Amenitiz
French & UK Market
All-in-one hotel management platform
Job no longer available
All-in-one hotel management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower independent hoteliers by bringing knowledge and innovation to every hotelier in the world.
Role
Who you are
- You have a solid experience in a client-facing role, ideally in the hospitality industry
- Exceptional written and verbal communication skills in French, along with proficiency in English
- Problem-solving abilities: you often think creatively to come up with solutions that meet the needs of both customers and the company
- Persistence and resilience as Retention Specialists may face challenges in convincing customers to stay
- A strong willingness to test, learn, and implement new processes to fulfil this mission
What the job involves
- As a Retention Specialist, your mission is to ensure customer satisfaction and loyalty by efficiently managing churn requests, addressing negative reviews, and preventing unpaid or disputed accounts
- You will also proactively engage with customers to mitigate potential churn and develop strategies to enhance retention, ultimately contributing to the company's long-term success
- Managing churn requests promptly and efficiently, striving to respond to 100% of requests within 48 hours
- Proactively engaging with customers to prevent churn requests and address potential concerns
- Monitoring and addressing negative reviews on platforms like Trustpilot, Google My Business, etc. bolsters our online reputation
- Implementing strategies to prevent unpaid or disputed accounts, thereby mitigating the risk of potential "ghost churns."
- Creating and implementing strategies to minimize churn rates. This might involve offering incentives, personalized solutions, or special offers to encourage customers to stay
- Working closely with other departments, such as sales, product and customer support, to ensure a seamless customer experience and address any underlying issues that may contribute to churn
Our take
Amenitiz provides hoteliers, B&B owners, and rental property managers with a single platform for back of house operations. The company was co-founded in part by a pair of serial entrepreneurs and former hotel managers who were well aware of the industry pain points.
Streamlining all back of house operations into one platform is a shrewd move, as hotel managers often have to micro-manage multiple booking channels. Amenitiz’s offering also integrates with a hotel or B&B’s Property Management System (PMS), which is certainly a well-considered feature.
There’s little doubt that Amenitiz’s package solves plenty of problems and, with strong funding at its back, growth should be on the horizon. The company is using its 2022 funding to expand into more European markets, launch more products, and grow its team.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$28.1m
SERIES A
Nov 2021
$6.8m
SEED
Total funding: $35.8m
Company benefits
- Take ownership and have an impact! We provide equity to every member of the Ameniteam 🎢
- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! 🚀
- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). 🥞
- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! 🐠🌳
- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! 🦷🏥
Company values
- We win as a team: We are team players and shun the lone wolf.
- Passionate service: We serve our customers the way they serve their guests, exceptionally.
- Grow & Explore: We are humble and eager to learn.
- No passengers: We take ownership and create impact.
- Be good: We always leave the world a little better than we found it.
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Alexandre Guinefolleau
(Co-founder & CEO)Co-founded online wedding manager WedZem. Served as Manager of the Hotel Vanessa in Switzerland.
Emmanuelle Guinefolleau
(Co-founder & CRO)Secretary General of French Tech Barcelona. Co-founded and managed Marketing & Sales at WedZem, which they also co-founded. Also co-founded MyLoisirs, a booking platform for leisure and wellness activities.
Frédéric Cadet
(Co-founder)Former Investment Manager at private equity fund Elige Capital.
Salary benchmarks
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