Senior Program Manager, GoFundMe

• 5+ years of experience in program, project, or operations roles—ideally in product-led companies with strong design and product teams
• Have worked closely with designers, researchers, and cross-functional teams, and understand how design functions operate at scale
• Comfortable managing creative and technical workstreams, with strong instincts on when to adapt process versus enforce it
• Skilled at execution and operations—from planning cycles and milestone tracking to risk mitigation and change management
• Skilled in navigating ambiguity—you bring order to chaos, distill complexity, and adapt as plans evolve
• Confident communicator—comfortable writing crisp updates, leading program reviews, and translating ambiguity into clear next steps
• Naturally collaborative; you influence without authority and align stakeholders across orgs and disciplines
• Calm in ambiguity, proactive in chaos. You create momentum even when the path isn’t fully defined
• You proactively surface risks and flags early and help teams course-correct with minimal disruption
• You bring clarity to complex programs, making them understandable and actionable across stakeholders
• Deeply mission-aligned: you care about making the world more generous, inclusive, and connected through your work

Desirable

• We’re looking for a Senior Program Manager to join our Program & Portfolio team, aligned with our Design organization to drive clarity, coordination, and impact across high-priority initiatives
• This role is equal parts program leadership and creative operations—you’ll help teams move from insight to execution while improving how design connects to the rest of the business
• This role isn’t about traffic-checking or managing Jira boards—it’s about bringing structure to ambiguity, building the connective tissue between teams, and enabling product and design to execute faster, better, and more aligned
• Lead complex, cross-functional programs spanning design, product, engineering, marketing, brand, and research—ensuring initiatives ship on time, at high quality, and with measurable outcomes
• Own program execution from kickoff to launch: define scope, align timelines, manage dependencies, surface risks, and unblock teams proactively
• Bring clarity and structure to ambiguous or creative workstreams—helping teams break vision into actionable phases, milestones, and success criteria
• Drive shared visibility through clear documentation, updates, dashboards, and rituals that keep stakeholders aligned and empowered
• Partner deeply with Design and Product leadership to prioritize initiatives, map dependencies, and evolve planning and decision-making processes
• Continuously improve how we operate, helping build and scale lightweight, repeatable practices across the design org (resourcing, roadmapping, rituals, planning)
• Create connective tissue across squads, ensuring design work lands well in product, brand, and go-to-market moments
• Design plays a foundational role in how GoFundMe helps people support causes they care about
• As a Senior Program Manager embedded in our Design org, you’ll help shape the way our teams plan, collaborate, and deliver world-class experiences—across consumer and nonprofit products alike
• You’ll be part of a team that values clarity, action, and creativity—and you’ll help make generosity more accessible and impactful for everyone