Payments Onboarding Specialist, EverCommerce
EverPro
$48-54k
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$48-54k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Bachelor’s Degree
- 1-2 years of experience in software support or sales
- Extreme attention to detail with a strong sense of ownership
- Hunter mentality, desire to improve conversion metrics
- Reliable, strong work ethic and ability to follow a process rigorously, methodically, and independently
- Confident, self-motivated problem solver – ability to research solutions and learn independently
- Excellent phone presence and strong professional writing skills are required
- Comfortable working in a fast-paced, high-growth, rapidly changing environment and can handle juggling several tasks at once
- Ability to build rapport and trust with our customers, while navigating challenging customer situations, with a focus on providing an exceptional customer experience
- Salesforce experience a plus
- Stripe experience a plus
- Underwriting experience in the financial industry
What the job involves
- The EverPro Payment Operations team is looking for a Payments Onboarding Specialist to support the enrollment and onboarding process for all new customers
- EverCommerce Payment Solutions and our industry-leading payment gateway, PaySimple, is the leading provider of payment management solutions for over 20,000 SMBs
- Our APIs and SaaS products provide payment acceptance, billing automation, client management, eCommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses
- In this role, you will be working with small business owners who need a merchant account to collect online payments through our integrated SaaS solutions across a variety of industries
- The Payments Onboarding Specialist will be responsible for application fulfillment, which includes ensuring all new customers provide the required documentation to be approved for a merchant account
- You will work closely with our Sales, Customer Success, and Customer Care teams, along with our payment processors, to ensure a smooth and efficient onboarding experience for all new customers
- Manage and prioritize a pipeline of SMB customer applications for software and payment processing
- Work as a liaison between our prospective customers and our payment processors via proactive phone and email outreach
- Communicate cross-functionally with Sales, Customer Success, Customer Care, as well as the prospective merchant and our payment processing partners, to gather, prepare, and submit documentation prior to and throughout the underwriting process
- Place outbound calls to prospective customers to acquire documents and business information necessary in enabling them for payments
- Help reduce churn of new merchants via proactive communication and support to create a positive merchant experience
- Set expectations, consult with prospective merchants, and seek solutions to customer concerns and challenges
- Ensure customer onboarding questions are answered, and requests are fulfilled in a timely manner
- Play a key role in accelerating onboarding and application completion to drive total payment volume and revenue growth
- Passionately support our commitment to create an outstanding experience for all customers
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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