Site Reliability Engineer, Paddle
Plus stock options
Payments, tax, and subscriptions solution for SaaS
Job no longer available
Payments, tax, and subscriptions solution for SaaS
201-500 employees
Job no longer available
Plus stock options
201-500 employees
Company mission
To help SaaS companies navigate the revenue journey at every stage.
Role
Who you are
- Have AWS experience, we use ECS/Fargate, EKS, EC2, Aurora RDS, S3 and Eventibridge excessively
- Knowledge of platform and ops concepts such as networking and Linux administration
- Experience working with microservices and distributed systems at scale
- Experience with monitoring tools: we use Opentelemetry, Grafana, ELK, Pingdom and PagerDuty
What the job involves
- As a Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently
- Paddle SRE team’s role is “Everything SRE”, with a focus on infrastructure, reliability standards, and practices
- You’ll have the freedom to input into what technology and tooling are used and educate the rest of your colleagues accordingly
- As an SRE, we want you to be a driving force of improving and automating how our Product teams develop software at all stages of its lifecycle, which we strive to achieve with strong collaboration and communication with our engineers
- Be on the on-call rotation to respond to incidents
- Handle production incidents, author blameless postmortems and enrich operational playbooks and runbooks
- Create, maintain and test our system disaster recovery process/
- Monitoring, alerting and SLO tracking
- Developing tools to maximise engineering efficiency such as automating the deployment infrastructure
- Be an advocate of the GitOps methodology
- Collaborate and enable engineers to do their jobs more efficiently
- Seek out processes that can be improved with automation and have internal Developer Experience as main driver
Our take
Software as a service (SaaS) is becoming the dominant way for new companies to sell their products. However, there are many interlinked tasks that can be used to build a great business. For example, setting up trials and licences, insights and analysis, payment gateways, taxes, and internationalisation.
Paddle offers SaaS companies a completely different approach to their payment infrastructure so that fast-growing companies don't need to deal with this complicated puzzle. Instead of assembling and maintaining a complex stack of payments-related apps and services, it acts as a Merchant of Record for customers, removing the pain of payment fragmentation.
Now serving over 4,000 customers, and having entered the unicorn club in 2022, the company has clearly found its share of success. By handling payments and compliance, Paddle lets companies focus on scaling without operational headaches, positioning itself as a key player in SaaS infrastructure management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2022
$200m
SERIES D
Nov 2020
$68m
SERIES C
Total funding: $291.4m
Company benefits
- Share options: We value your contribution and offer Paddle share options
- Private healthcare and mental health support: We will support you to be in your best health, physically and mentally
- Flexible time off: We offer unlimited vacation time so you can unwind and recharge
- Learning and development: Generous budget to support your learning journey and your reading habit
- Family leave: We know that having a baby is a life-changing event. That's why we offer 26 weeks of fully paid leave for birthing parents/primary caregivers, and 17 weeks of full paid leave for non-birthing parents/partners
- Navigate: Work up to 45 days a year from a different country
- Transportation subsidies: We will help you get a discount annual train ticket or if cycling is your jam, you can use our cycle to work scheme
- Home workstation budget: From a standing desk to a Herman Miller chair, get the office furniture you need to stay productive
Company HQ
London, UK
Leadership
Christian Owens
(Co-Founder)Founded Paddle after finishing school, they served as the CEO for 10 years and as an Executive Chairman for 1. A fellow of the Thiel Foundation, which gives $100,000 to young people to build businesses instead of going to university.
Harrison Rose
(Co-Founder)Founded Paddle at age 17, after finishing school, and has been both CSO and CCO at the company. Co-Founder and CEO of GoodFit.io.
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