Senior Regulatory Compliance Manager, Shieldpay
3+ days a week in office (Blackfriars, London)
Digital payment solutions
Be an early applicant
Digital payment solutions
21-100 employees
Be an early applicant
3+ days a week in office (Blackfriars, London)
21-100 employees
Company mission
To become the trusted payment rails for the professional services sector, and a company that people love to work for.
Role
Who you are
- Proven experience within regulated financial institutions, e-commerce, or high-growth FinTech environments, backed by a robust, practical understanding of the EU/UK regulatory framework for Payments (PSD/EMI) and/or Cards
- Demonstrated ability to thrive under pressure, expertly managing a diverse and high volume of tasks while consistently meeting aggressive deadlines
- Exceptional capacity to rapidly absorb, retain, and stay ahead of complex information pertaining to Product setups, Compliance controls, and key organisational stakeholders
- Strong affinity for data analysis and evidence-based decision-making to drive optimal compliance strategy
- Proven ability to proactively manage change and seamlessly adapt to the demands of a continuously growing and transforming business landscape
- Solid, hands-on experience in policy development, strategic implementation, and high-level regulatory advisory
- Direct experience in successfully embedding non-financial crime Compliance frameworks from a foundational, bottom-up approach
- Innate drive to continually raise the compliance bar and aggressively champion the compliance agenda across multiple, diverse business lines
- Excellent communication with a proven track of building robust stakeholder relationships and influencing outcomes at all organisational levels
- A self-starter with a strong bias for action, a dedication to taking the initiative, and an unwavering commitment to excellence and attention to detail
What the job involves
- You will be the strategic partner to the Director, transforming regulatory developments through proactive horizon scanning into actionable solutions shaping the compliance framework for Shieldpay
- As Senior Regulatory Compliance Manager, you'll play an impactful role in shaping and maintaining our compliance framework while actively driving innovation and customer-centric outcomes
- Reporting to the Director of Risk, Compliance and Financial Crime, you will act as a strategic partner, utilising proactive horizon scanning to transform regulatory or legal developments into actionable business solutions
- You'll be a forward-thinker who sees risk as an opportunity for action, not a restriction
- Own the Compliance Framework: Partner with the Director of Compliance to design, embed, and continuously optimise a high-impact compliance framework that guarantees firm-wide adherence to all legal and regulatory mandates
- Lead Consumer Duty Excellence: Hold the central role for ongoing oversight of Consumer Duty, actively ensuring every product, service, and customer journey delivers superior customer outcomes aligned with the FCA’s four principles
- Strategic Project Execution: Lead the full lifecycle of Compliance projects and roadmaps, driving coordination, prioritisation, and timely delivery across all business units
- Proactive Advisory: Act as an embedded compliance expert, ensuring crucial advisory support is injected at the earliest stages of key business projects and product development
- Innovate and Benchmark: Collaborate with Product teams to implement industry best practices and new ideas that enhance good customer outcomes and drive business integrity
- Policy Modernisation: Rapidly drive improvements and updates to Compliance Policies and operational procedures, ensuring they are always cutting-edge and fit-for-purpose
- Secure Firm-Wide Buy-in: Work across all functional areas to champion the compliance culture, ensuring leadership and staff fully adopt and embed the framework
- Expert Challenge and Guidance: Serve as a trusted advisor, providing incisive challenge and advice on complex areas including payment regulations, financial promotions, product governance, TCF, conduct risk, and data privacy
- Actionable Risk Reporting: Articulate key risks, issues, and strategic recommendations clearly and concisely to leadership, ensuring immediate and appropriate corrective action is taken
- Regulatory Implementation Lead: Take the lead on timely and effective implementation of all new and relevant regulations across the business
Salary benchmarks
Our take
In today's fast-paced digital world, we are accustomed to handling most aspects of our lives with a tap or swipe, from personal transactions to corporate dealings. However, while speed is crucial, security remains paramount, especially with the rise of digital fraud. Consumers and businesses alike demand that their financial transactions be safeguarded from potential threats.
This growing need for both speed and security is where Shieldpay steps in. The platform quickly positioned itself as a leader in securing high-value digital transactions by offering businesses and individuals an efficient, cost-effective solution for creating instant digital escrow payments, all while ensuring robust protection.
Shieldpay meets these dual demands by providing a secure payments solution that verifies the identities of all parties involved. This ensures that funds are only transferred as intended, offering peace of mind to both everyday consumers and businesses, particularly in sectors like corporate and property transactions. With substantial backing and partnership with leading companies, Shieldpay's potential for growth and expansion is massive.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2025
$1.6m
EARLY VC
Jun 2018
$6.4m
SEED
Total funding: $13.6m
Company benefits
- 28 Days Holiday: Relax and recharge with our enhanced allowance, plus UK bank holidays
- 4 You Days: Life can be tough. For these days employees can take a You Day each quarter, on short notice
- Hybrid Working: We value in-person collaboration. Our people are in the office multiple times a week
- Flexible Working: We are pleased to treat our employees like adults and judge them on the work they do not the hours they work
- Pension Contribution: Group Personal Pension Plan where employees contribute 5% and we contribute 5%
- Personal Development: We invest in our people, as well as yearly budget we offer external development
- Private Medical: With no financial excess and pre-existing coverage from an industry leader in physical and mental health
- Life Assurance: Our employees can rest assured that their loved ones will be supported should the worst happen
- Menopause Support: We’ve teamed up with Balance, who support those affected by all stages of the menopause
- Enhanced Allowances: From maternity leave to eyecare, we don’t just offer the basic – we make sure that we are able to go the extra mile
- Season Ticket Loans: It may not have had a big take-up during the pandemic but it’s there if our people need it
- Compassionate and Sick Leave
Company HQ
City of London, London, UK
Leadership
Sophie Condie
(CEO)Joined Shieldpay in 2021 as a Group Operations Director before becoming COO in 2022 and CEO in 2024. Previously an Operations Lead at Form3 Financial Cloud and A Team Leader in Cash Management at Barclays Corporate Banking.
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