Strategic Account Director, Observe.AI
$300-320k
OTE
$150-160k
BASE
Plus equity and performance incentives
More information about location
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$300-320k
OTE
$150-160k
BASE
Plus equity and performance incentives
More information about location
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- A history of closing. You've consistently hit ARR targets above $1M per year over the last 3 years in complex, multi-stakeholder enterprise deals
- Deep experience designing and executing deal strategies in the contact center space — you understand the buyers, the competitive dynamics, and what it takes to win
- Experience supporting the growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel and Hospitality, and Telecom. You know how these companies buy and what they care about
- Comfortable leading high-visibility customer engagements — Customer Advisory Boards, industry conferences, product launches, and executive briefings
- Skilled at gathering and distilling market intelligence across industry trends, competitive dynamics, customer needs, and prospect signals, and turning it into sharper strategy
- Fluency in contact center KPIs and QA and coaching processes. You speak the language of the buyer
What the job involves
- Joining the Strategic Accounts team is an exciting opportunity to become part of our team that is taking on a world of possibilities especially as we focus on becoming the #1 AI engine in the Contact Center industry
- This is an amazing opportunity to collaborate with like-minded experts in their space, achieve common goals as a team, and provide you both with personal and professional experience
- In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service
- With the introduction of AI technologies, such as natural language processing (NLP), machine learning, and chatbots - we’ve transformed contact centers into intelligent hubs capable of providing efficient, personalized, and round-the-clock customer support
- Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract
- Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and proofs of value that move deals forward
- Forecast pipeline and targets weekly with accuracy and discipline — no surprises
- Stay close to the industry landscape across buyers, competitors, and partners, and bring structured intelligence back to product, marketing, and leadership to sharpen our roadmap and go-to-market strategy
- Work cross-functionally across Solutions, Marketing, Business Operations, Finance, Product, and Engineering — you know how to get things done across a matrixed organization
- Play an active role in building the team — supporting the recruitment and onboarding of teammates as we scale
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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