Solutions Architect, Extend

• 2-4 years of experience in a customer-facing technical role such as a Solutions Consultant, Implementation Specialist, Sales Engineer, or a similar client-facing position
• Proven experience guiding clients or stakeholders through a technical implementation or integration process
• Strong aptitude for understanding and explaining technical concepts, architecture, and solutions to both technical and non-technical audiences
• Direct experience working with Mid-Market and Enterprise merchants
• A functional understanding of web technologies and integrations, including the ability to work with RESTful APIs, and understand the roles of Javascript, HTML, and CSS in a project
• Experience with eCommerce platforms (e.g., Shopify, BigCommerce, etc.) and a high-level understanding of how they integrate with other business systems like ERPs
• A problem-solving mindset with the ability to take ownership of client issues from discovery to resolution

Desirable

• Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives
• Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting
• Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations
• Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders
• Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live
• Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits