Solutions Architect, Extend
$110-140k
OTE
+ Stock
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$110-140k
OTE
+ Stock
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- 3+ years of experience in technical solution architecting or technical solution engineering role
- 3+ years of customer-facing experience in a technology, consulting, or financial services company
- Strong experience working with Mid-Market and Enterprise merchants
- Strong experience in developing and demonstrating solution capabilities and value
- Experience working with eCommerce and ERP platforms
- Experience with Javascript, HTML, CSS, and RESTful Integrations
- Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
- Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
- Ability to clearly explain technical concepts and solutions to merchants
- Ability to take ownership of work products from end-to-end
Desirable
- Familiarity with Cursor, AI agents, Mastra framework,etc
- Familiarity with integration patterns (APIs, file based, event-driven etc)
- Experience with back-office OMS and ERP systems
- Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.)
What the job involves
- Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives
- Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting
- Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations
- Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders
- Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live
- Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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