Customer Success Specialist, Givebutter
$84-105k
OTE
$84k
BASE
+ Equity
More information about location
Non-profit fundraising platform
Be an early applicant
Non-profit fundraising platform
101-200 employees
Be an early applicant
$84-105k
OTE
$84k
BASE
+ Equity
More information about location
101-200 employees
Company mission
To power the next billion changemakers.
Role
Who you are
- Givebutter is hiring a Customer Success Specialist who is passionate about helping nonprofits succeed through effective fundraising and thoughtful product adoption
- Have experience in customer support, customer success, or sales roles within a technology or SaaS environment
- Have a foundational understanding of nonprofit fundraising, donor engagement, or development, and are eager to apply that knowledge in a customer facing role
- Are clear, friendly communicators who enjoy helping customers learn and use new tools
- Are comfortable following structured processes while managing multiple customer interactions
- Enjoy teaching and guiding users through software workflows
- Are proactive, organized, and attentive to detail
- Thrive in a collaborative, fast paced environment and enjoy supporting team wide success
- 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar
- Comfort supporting multiple customers simultaneously in a scaled environment
- Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely
- Tech-savvy, with confidence in learning and teaching software tools
- Strong organizational skills and attention to detail
- Experience with nonprofit CRMs or online fundraising platforms is a plus
- A customer-first mindset and willingness to collaborate cross-functionally
- Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations
- Unsure if you're a perfect fit? We strongly encourage you to apply!
What the job involves
- This role combines hands-on customer support with foundational fundraising guidance to help customers realize value from Givebutter’s platform after onboarding
- As a member of our growing Customer Success team, you will support a scaled portfolio of nonprofit customers by delivering structured education, facilitating adoption of core workflows, and ensuring a positive post-onboarding experience
- You will work within established success programs and playbooks, partnering closely with Customer Success Managers and cross-functional teams to identify risks, surface feedback, and support long-term success on Givebutter
- Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones
- Support customers post onboarding through structured, playbook-driven success motions
- Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone
- Deliver foundational fundraising guidance using established frameworks and resources
- Respond to inbound customer questions and proactively address adoption blockers
- Contribute to customer education by helping maintain and improve existing help content, guides, and training materials
- Capture and route customer feedback to internal teams
- Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience
Application process
- Below is a high-level outline of our standard interview process
- Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics
- Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager
- Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches
- Values Interview: A conversation with team members focused on how you align with our core values and leadership principles
- References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact
- Offer: If all goes well, we’ll move to the offer stage!
- Please note, we will have an AI note-taking tool join most of our interviews
Our take
The rise of crowdfunding has helped democratize fundraising for for-profit companies, but the infrastructure for non-profits has lagged behind. Givebutter has set out to change this, supplying a feature-rich, easy to use fundraising platform for the "changemakers of today", which has been used to raise billions of dollars for good causes.
Crucially, unlike other crowdfunding platforms, 100% of the donation typically goes to the campaign, with Givebutter making its money entirely through tips and occasional but transparent transaction fees. In 2022, the company raised capital that has been put to work developing the product to be fit for all types of fundraising.
Having already seen impressive success in certain segments, these new development efforts will help expand Givebutter's reach. For example, it launched a CRM to help it reach more small, local nonprofits, and has released the industry's first donor-advised fund (DAF) donate button, through which donors can recommend a nonprofit for a donation in just three clicks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$7m
SEED
Total funding: $7m
Company benefits
- Health Insurance: Enroll in Medical, Dental, and Vision insurance covered 100% for employees
- 401(k): We offer access to a retirement planning account for all employees, with a 3% company match
- Parental Leave: Receive 12 weeks paid parental leave for both primary and secondary caregivers
- Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days. Givebutter is closed for a whole week in the summer for an employee Wellness Week
- Mental Health Support: Access a free membership to Talkspace, which includes unlimited messaging and one free video per month
- Charitable giving - employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter
- Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology
- Charitable Giving: Donate up to $50/month to any verified nonprofit you wish to support on Givebutter
- Professional Development: Grow through learning and development reimbursement opportunities
Leadership
Max Friedman
(Co-Founder & CEO)Co-founded Givebutter on graduating from George Washington University in Computer Science and Finance.
Liran Cohen
(Co-Founder & CTO)Co-founded Givebutter on graduating from George Washington University with an MS in Computer Science.
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