Staff Software Site Reliability Engineer, Credit Karma
Office located in Oakland, CA
Free credit and financial management platform
Open for applications
Free credit and financial management platform
1001+ employees
Open for applications
Office located in Oakland, CA
1001+ employees
Company mission
Credit Karma's mission is to empower each and every one of its members with the knowledge, tips, and tools they need to turn their financial dreams into a reality.
Role
Who you are
- 5+ years of experience in Site Reliability Engineering or a related field
- Strong understanding of cloud-native architectures, containerization, and orchestration
- Proven experience leading fire drills and managing production incidents
- Proficiency in at least one scripting language (e.g., Python, Go)
- Familiarity with monitoring and observability tools (e.g., New Relic, Datadog, Prometheus
Desirable
- Experience working with public cloud platforms (e.g., GCP, AWS, Azure)
- Experience with additional programming languages (e.g., Scala, TypeScript, Java)
- Experience developing production-quality tooling
- Experience with postmortems and follow-through on action items
What the job involves
- Credit Karma is seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our Site Operations team as a Technical Duty Officer (TDO)
- The TDO will play a critical role in upleveling our Incident Response and Problem Management capabilities
- You will play a critical role in ensuring the reliability and stability of Credit Karma's systems and services
- As the TDO, you will be responsible for safeguarding changes, managing incidents, driving postmortems, and establishing processes to identify and prevent recurring issues
- You will collaborate closely with engineering teams to promote best practices and contribute to a culture of continuous improvement
- Incident Management: Lead incident response efforts, ensuring swift resolution and minimal impact to users
- Change Management: Review and advise on high-risk platform changes to mitigate potential issues
- Problem Management: Conduct blameless postmortems, identify root causes, and drive the implementation of preventative measures
- Reliability Engineering: Develop tools and automation to improve system reliability and reduce manual effort
- Collaboration: Work closely with engineering teams to advocate for SRE best practices and contribute to technical design discussions
- Monitoring & Observability: Leverage monitoring tools to identify and address potential issues proactively
Our take
CreditKarma is a popular multinational personal finance company offering free services like credit reports, credit checks, and financial advice to its users. It is the United States’ largest free credit monitoring service, and it was bought by Intuit in 2020 in a deal valued at over $8 billion.
CreditKarma has been wise to aggressively target lower-income users and those in need of credit help. CreditKarma is able to score users with “thin” credit files, approximately 62 million Americans. Plus, in keeping its services entirely free it beats out its closest competitor Credit Sesame, who reserves some of its services for premium customers.
During the first fiscal quarter of 2022, Credit Karma contributed $418 million in revenue to Intuit. That’s compared to just $144 million and $316 million in its first two quarters as part of Intuit. However, 2023 has seen a decline in revenue due to downturns for personal, home and auto loans thanks to a strain on the global economy. Regardless, Credit Karma continues to perform strongly.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2015
$175m
SERIES D
Sep 2014
$75m
SERIES C
Total funding: $368m
Company benefits
- Extensive health plans
- Wellness and self-care reimbursement
- Paid leave for new parents
- Professional development
- Continuous learning courses
- Equal pay
- Retirement plan
- Equity incentives
Company values
- Helpfulness
- Ownership
- Progress
- Empathy
Company HQ
Chinatown, Oakland, CA
Articles
Leadership
Kenneth Lin
(CEO)Kenneth studied at Boston University before working as a Partners First Analyst, as well as working at FairMarket, Upromise, and founding Adrenaline Group. He left E-LOAN in July 2006 to co-found Credit Karma in March 2007, alongside a Fellowship at The Aspen Institute.
Nichole Mustard
(CRO)Having studied at Miami University, Nichole worked for almost 5 years at Complete as a Financial Services Sales Director. She left this role to co-found Credit Karma in 2007, serving initially as VP of Business Development and since March 2014 as CRO.
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