Enterprise Customer Success Manager, Bonterra
$60-120k
More information about location
Software for social impact organizations
Posted today
Software for social impact organizations
1001+ employees
Posted today
$60-120k
More information about location
1001+ employees
Company mission
To propel every doer of good to their peak impact.
Role
Who you are
- 3-5 years client facing experience in a Customer Success role
- 2 years experience working with enterprise level clients
- Demonstrated ability to thrive in a dynamic, fast-paced environment
- Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes
- Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
- Proven ability to collaborate and build strong relationships with the mid and senior level executives across functions within the client's business
- Exceptional communication and interpersonal skills for internal and external relationship building
- Experience with CRM systems (Salesforce or Gainsight preferred)
What the job involves
- The Enterprise Client Success Manager will own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products our largest customers, and driving long-term value aligned with our clients’ mission-focused outcomes
- This position will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renewals
- Manage ongoing client relationships as a product and best practice expert for Bonterra's top clients to effectively drive high client retention, loyalty and satisfaction
- Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward
- Engage with client stakeholders to identify, define, track and measure the overall impact of Bonterra's software to the organization
- Keep abreast of funding, policy and organization changes impacting top clients
- Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally
- Identify opportunities to better retain clients based on client size, length of service, and other factors
- Collaborate with the sales organization to map complex organizations and ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell
- Develop, prepare, and nurture clients for advocacy and reference ability
- Serve as internal though leader on working with Bonterra's largest clients
- Continuously improve internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results
Application process
- End Date: July 28, 2025
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash. It supports over 20,000 customers including 16,000 nonprofit organizations and over half the Fortune 100. The company also boasts a high number of positive reviews and emphasizes that it keeps "an ear to the ground" to make sure it knows what its customers want and can improve and enhance its offering to remain a key leader in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
North Burnet, Austin, TX
Leadership
Scott Brighton
(CEO, not founder)Held previous positions as CEO of Aurea Software, Board Member at Khoros, Chair of the Board at Optiva and more. Founded Austin Post, a hyperlocal online news source for the Austin.
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