Senior Vice President of Growth & Planning, Crunchyroll
$272-340k
Office located in Culver City, CA
Streaming service for anime and manga
Job no longer available
Streaming service for anime and manga
1001+ employees
Job no longer available
$272-340k
Office located in Culver City, CA
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- The right candidate is likely to have substantial experience in consumer digital subscriptions (ideally streaming and/or gaming/e-commerce), a general manager mindset and a proven track-record managing high-performing teams at scale in rapidly-scaling environments
- Most importantly, the right candidate will share our vision of keeping fans front and center of everything we do
- 15+ years’ experience in building loyalty and retention programs with both a commercial and technical lens
- Experience in consumer subscription businesses – ideally digital in nature
- Experience leading medium sized teams ideally and driving growth both in mature and emerging markets
- First-hand experience of the development and implementation of a successful CRM strategy with back-end system knowledge ideally with Braze
- Proven experience in multi-channel marketing – Email, Push, SMS and web channels
- Comfortable working in a fast paced, dynamic and international environment
- Open-minded, flexible and have a positive attitude toward new challenges, with a willingness to learn, embrace new technologies and business change
- Strong problem-solving skills, along with an ability to manage a varied workload, to tight deadlines
- Strong leadership experience, managing a global and diverse team whilst being a mentor and support to a constantly evolving team
- Excellence in stakeholder management – Crunchyroll is a highly matrixed environment
- Experience in SVOD and OTT industries a plus; management consulting experience a plus
What the job involves
- Crunchyroll is looking for a data-driven, technology-centric growth marketing executive to help enhance and execute a world-class integrated acquisition and retention program that accelerates subscriber growth and lifetime value quickly and profitably
- This is a new role in the organization reporting into the COO with elevated seniority to match its critical importance
- This role will play a key part in architecting Crunchyroll’s vision of being “everything to someone” by building a marketing program in service of all lines of business with a vision of creating the membership model of the future
- Set the north-star, vision and roadmap for how Crunchyroll can use key marketing channels to effectively acquire, engage, retain and win back subscribers of the SVOD business
- Provide expertise to help inform and achieve regional growth targets in key territories while managing the go to market activities of key functions
- Drive engagement with various flywheel lines of business and membership features like the Crunchyroll Store and Games Vault, using them as additional tools to boost lifetime value
- Partner with cross-functional leaders to help architect a leading edge marketing technology capability that expanded the “pipes” to our fans using automation, personalization to deliver millions of customized messages
- Lead and continue to build a world-class global team; serve as mentor, coach and champion for direct reports
- Oversee subscriber acquisition paid media budgets and deliver growth targets within set payback windows by region
- Oversee Crunchyroll’s SEO strategy and team to maximize earned reach of subscriber acquisition
- Identify and remove friction from sign-up flow processes to maximize conversion of earned traffic incorporating regional nuances
- Work closely with business development and product teams to maximize growth opportunities on third party and first party platforms
- Use this greenfield opportunity to define our subscriber retention and lifecycle marketing playbook
- Find the smartest ways to turn early life customers into repeat, habitual users and ultimately advocates
- Use connected data from the thousands of touchpoints and channels in order to target and communicate with customers in the most relevant, timely and personalized manner
- Lead, coach and develop a centralized in-house CRM and retention marketing team that obsesses over a “test and learn” approach using a multi-channel communications system (including Email, Push Notifications, in-App messages and retargeting media) to drive results
- TERRITORY GO TO MARKET PLANNING & ANALYSIS
- Develop territory go to market plans that leverage regionalization strategies from the strategy & planning team, operational levers like SEO, paid media, and lifecycle channels
- Work closely with creative marketing teams to activate local grassroots marketers as needed to achieve go to market goals to drive streaming growth
- Develop business cases and influence product teams to influence the product roadmaps to maximize growth in these regions
- FLYWHEEL AND VALUE PROP MARKETING
- Leverage several flywheel businesses to maximize the LTV of subscribers including overseeing full funnel marketing initiatives for Crunchyroll Store including customer acquisition, retention, AOV and repeat purchase
- Use O&O channels to deliver material growth to owned and operated games as well as Crunchyroll’s subscriber-only games offering
- Drive upsell and retention by driving engagement via non-streaming elements of the subscription including subscriber-only games and other membership value initiatives as they roll out
- Work with the entire marketing organization to electrify all marketing channels to take to market major game beats looking for ways to connect to the flywheel and subscription business at all times
- MARKETING TECHNOLOGY & AUTOMATION
- In collaboration with the product teams, work to build a leading edge set of consumer touchpoints that enables Crunchyroll to be everything to someone - delivering messages at the right time in their lifecycle
- Oversee the technical operations of getting marketing communication out with high quality and on point messaging across owned channels including ad-space on the AVOD service, email, push and paid media
- ENHANCE AND EXPAND A WORLD-CLASS TEAM
- Oversee a passionate and growing global team and provide mentorship, career-pathing and expansion opportunities for them
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation 0 has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. this move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivaled library of anime content, boasting over 44,000 episodes that have attracted over 0M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
9% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company values
- Courage: When we overcome fear, we enable our best selves
- Curiosity: We are curious, which is the gateway to empathy, inclusion, and understanding
- Service: We serve our community with humility, enabling joy and belonging for others
- Kaizen: We have a growth mindset committed to constant forward progress
Company HQ
Lucerne - Higuera, Culver City, CA
Articles
Leadership
Kun Gao
(Co-Founder)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
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