Account Management Operations Associate, ResortPass
$25 per hour
Day access to luxury hotel amenities
Be an early applicant
Day access to luxury hotel amenities
101-200 employees
Be an early applicant
$25 per hour
101-200 employees
Company mission
To empower people to experience a wide range of luxury resort amenities including breathtaking pools, private beaches, deluxe spas, and top fitness facilities at leading hotels in their own neighborhoods.
Role
Who you are
- This is a wonderful opportunity for someone looking for seasonal remote work
- We encourage candidates to apply even if they don’t have 100% of the below qualifications
- We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!
- You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships
- An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented
- An empathetic partner. You’re able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
- Communicative. You’re clear and concise in your written and verbal communications
- A problem solver. You’re excited by a complex problem and take pride in finding unique and timely solutions
- A good human being. While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees
- This contract position requires use of personal equipment including a computer and internet connection
What the job involves
- We are currently hiring a new member on our Account Management team!
- This person will handle many of the manual updates for our team due to system limitations
- You will assist the AM team during the busy season and allow them to focus on inventory, pricing and hotel product conversion
- This person will not be interacting with the hotels much but assisting with data entry tasks
- May-September contract position
- Your shift will be Monday - Friday
- Assist in managing hotel accounts, including updating information and resolving issues
- Perform data entry tasks accurately and efficiently to maintain and update partner records
- Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
- Collaborate with the account management team to ensure a seamless and high-quality partner experience
- Assist with ad-hoc projects as assigned to support the overall goals of the account management team
Our take
Luxury hotels and resorts are often regarded as havens for the rich and famous, being reserved exclusively for guests who are willing to pay top dollar to stay overnight. However, ResortPass is changing this narrative, by building a day-pass marketplace for establishments that want to bring in guests to utilize their amenities throughout the day.
The demand for local experiences has soared in the past few years and ResortPass is taking advantage of these growing requests. ResortPass offers over 900 brands for guests to choose from, including the Ritz Carlton, Four Seasons and Sheraton. While some may argue ResortPass is removing the exclusivity for overnight guests, its business model is to monetize underutilized inventory and work alongside hotels to drive usage of these amenities.
ResortPass offers a distinct way for both tourists and residents to enjoy the facilities of upscale hotels and resorts. With endorsements from well-known personalities such as Jessica Alba and Gwyneth Paltrow, the company is a testament to the increasing favorability of the sharing economy and the demand for exclusive travel encounters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$26m
SERIES B
Aug 2019
$8.7m
SERIES A
Total funding: $37.4m
Company benefits
- Health, Dental & Vision — We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans
- Stock Option Plan — We offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together
- 401k plan — Save for your future with a 410k plan offering
- Unlimited Paid Time Off (PTO) — Enjoy life away from work to be inspired and fully recharge with unlimited paid time off
- Paid parental leave
- Annual ResortPass credit — Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit
Company HQ
Civic Center, New York, NY
Leadership
Amanda Szabo
(Founder)Previously founded the online booking platform for weddings and events, Weddlock and co-founded the travel booking website TravelShack.
Michael Wolf
(CEO)Previously President and Advisor at Supernatural, COO at Talent Hack and Global Head of Operations at ClassPass.
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