Account Management Operations Associate, ResortPass
$25 per hour
Day access to luxury hotel amenities
Job no longer available
Day access to luxury hotel amenities
101-200 employees
Job no longer available
$25 per hour
101-200 employees
Company mission
To create a healthier, happier world by encouraging more daycations.
Role
Who you are
- This is a wonderful opportunity for someone looking for seasonal remote work
- We encourage candidates to apply even if they don’t have 100% of the below qualifications
- We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!
- You have at least 1 year of experience in a customer-facing/data entry role and are driven to find the best solutions and build great relationships
- An organized multitasker. You have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented
- An empathetic partner. You’re able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
- Communicative. You’re clear and concise in your written and verbal communications
- A problem solver. You’re excited by a complex problem and take pride in finding unique and timely solutions
- A good human being. While building a startup is hard, being a good human being is not. We are creating a culture of people you want to work with. We create incredible experiences for our guests, and want to do the same for our employees
- This contract position requires use of personal equipment including a computer and internet connection
What the job involves
- We are currently hiring a new member on our Account Management team!
- This person will handle many of the manual updates for our team due to system limitations
- You will assist the AM team during the busy season and allow them to focus on inventory, pricing and hotel product conversion
- This person will not be interacting with the hotels much but assisting with data entry tasks
- May-September contract position
- Your shift will be Monday - Friday
- Assist in managing hotel accounts, including updating information and resolving issues
- Perform data entry tasks accurately and efficiently to maintain and update partner records
- Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
- Collaborate with the account management team to ensure a seamless and high-quality partner experience
- Assist with ad-hoc projects as assigned to support the overall goals of the account management team
Our take
Luxury hotels and resorts are often regarded as havens for the rich and famous, being reserved exclusively for guests who are willing to pay top dollar to stay overnight. However, ResortPass is changing this narrative, by building a day-pass marketplace for establishments that want to bring in guests to utilize their amenities throughout the day.
The demand for local experiences has soared in the past few years and ResortPass is taking advantage of these growing requests. ResortPass offers over 2,000 leading hotels and resorts for guests to choose from, including the Ritz Carlton, Four Seasons and Sheraton. While some may argue ResortPass is removing the exclusivity for overnight guests, its business model is to monetize underutilized inventory and work alongside hotels to drive usage of these amenities.
ResortPass offers a distinct way for both tourists and residents to enjoy the facilities of upscale hotels and resorts. With endorsements from well-known personalities such as Jessica Alba and Gwyneth Paltrow, the company is a testament to the increasing favorability of the sharing economy and the demand for exclusive travel encounters.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$26m
SERIES B
Aug 2019
$8.7m
SERIES A
Total funding: $37.4m
Company benefits
- ResortPass Credit: We practice what we preach – employees get annual ResortPass credits to enjoy daycations!
- Company Equity: We believe in the work we do and take pride in having a real stake in our shared success.
- Unlimited PTO: We offer a flexible PTO policy, so that you can take time off when you need it and come back rested and recharged.
- Holistic Benefits: We offer benefits to support your whole self—including health insurance, commuter perks, paid parental leave, and more.
Company HQ
Civic Center, New York, NY
Leadership
Amanda Szabo
(Founder)Previously founded the online booking platform for weddings and events, Weddlock and co-founded the travel booking website TravelShack.
Michael Wolf
(CEO)Previously President and Advisor at Supernatural, COO at Talent Hack and Global Head of Operations at ClassPass.
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