Customer Experience Specialist, Tropic

£25-28.8k

Excel

Zendesk

Junior and Mid level

London

3 days a week in office (Croydon, Surrey)

Vegan and cruelty-free skincare

Open for applications

Vegan and cruelty-free skincare

1001+ employees

B2CRetailBeautyWellbeing

Open for applications

£25-28.8k

Excel

Zendesk

Junior and Mid level

London

3 days a week in office (Croydon, Surrey)

1001+ employees

B2CRetailBeautyWellbeing

Company mission

To protect the planet and people, one product at a time.

Job

Company

Role

Who you are

Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare!
A proven track record in customer support
A natural people person with superb communication skills, capable of building lasting relationships
A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas
Exceptional organisational skills, comfortable managing time-sensitive tasks
Familiarity with Zendesk is a plus; however, a willingness to learn is essential
Previous administrative experience and the ability to work to tight deadlines
Passionate about being part of a team committed to sustainability and natural beauty

What the job involves

Hours: Full-time, 12-month FTC
As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel
You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile
Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media
Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
Communicate courteously and provide customers with help and advice by telephone, email, and chat
Collaborate with various departments to seek further product information to resolve queries
Stay updated with any changes made to Tropic’s products
Record relevant data and statistics into Excel spreadsheets
Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges
Shifts: Working 5 days across Monday to Sunday. You will work four weekdays (Monday to Friday) on a rotating shift pattern of either 8am–4pm or 11am–7pm, plus every Saturday from 9am–5pm. Occasional Sunday shifts (9am–5pm)

Application process

Start Date: January 2026

Salary benchmarks

Our take

Tropic is a skincare brand on a mission to create products that are ethical and environmentally friendly. Certified vegan, cruelty-free and CarbonNeutral, its dedication to this mission is clearly reflected in its offerings.

The company only uses natural ingredients, so does not contain the preservatives to sit on shelf store, but has nonetheless seen impassive growth. This stands as testament to the interest that consumers have in what Tropic is selling, and suggests a promising future for the brand.