Technical Advisor, Sourcegraph
Scaled, Post-sales Customer Success, IC2
$151k
OTE
$120.8k
BASE
+ Equity
Universal code search and code intelligence for developers
Open for applications
Universal code search and code intelligence for developers
101-200 employees
Open for applications
$151k
OTE
$120.8k
BASE
+ Equity
101-200 employees
Company mission
To make it so everyone, in every community, in every country, and in every industry can create products using the best technology.
Role
Who you are
- You are an enthusiastic, self-driven, and results-oriented post-sales specialist who shares our values and is passionate about nurturing healthy customers in Scaled Success teams
- You have 1+ years of experience working directly with customers to identify and understand their goals and needs, and can apply solutions to those stated needs. Having experience with automation tools and AI for customer management is a plus
- You are proactive. You can collaborate with multiple stakeholders to identify opportunities, address complex political situations, and support customers throughout
- You are exceptionally organized and have strong project management skills. You are a strong adopter of tools and standardized processes to document customer conversation goals and project customer health scores across your entire book of business. You can prioritize effectively and can set and deliver on expectations
- You are naturally curious and seek to learn about product features and their benefits. You provide recommendations based on stated customer needs and use cases. You engage customers on relevant betas, updates, and educational material, as applicable
- You are a team player who can proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals. You can take responsibility for your actions and recognize mistakes as learning opportunities
- You are knowledgeable in the technical topics our customers deal with daily (migrations, code refactors, developer onboarding, etc.) and have the ability to partner with them on technical solutions both using and extending the Sourcegraph product. You use your technical skills to solve problems
- You actively listen, synthesize information, communicate effectively, and present with confidence and customer empathy to various stakeholders (end-user devs to C-level stakeholders) and internal teams
What the job involves
- You will help establish the newly formed Scaled Success team at Sourcegraph
- As a Scaled Technical Advisor, you will form medium-touch relationships across a shared set of customers
- While leveraging the work of our Digital Success team, you’ll also provide tailored experiences to customers, too
- You’ll ensure the customers' developers love our platform, remain happy customers, and grow month after month
- You'll also help our customers solve technical problems while driving key metrics like adoption, usage and consumption
- 📅 Within one month, you will…
- Start building a trusting relationship with your partners across Technical Advisory (post-sales), Customer Engineering (pre-sales), Implementation Engineering, Sales, and Support Engineering teams
- Learn about our product, our value proposition, our customers, our team, and our processes
- Join or review customer and prospect calls to understand their challenges and needs
- Help define the Scaled Success customer journey, considering the existing activities from the DIgital Success team and Enterprise customer journey
- Have built an on-demand and on-rotation coverage plan process for Scaled Success customers to review common success plans and goals
- 📅 Within three months, you will…
- Be assigned your first customers with whom you’ll begin to define common success plans and goals to be worked on and reviewed frequently
- Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary
- Execute current processes and playbooks that provide value to our customers and ensure long-term growth beyond just your assigned customers
- Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as your customer's voice
- 📅 Within six months, you will…
- Drive your customers' success, including their onboarding experience, ongoing feature adoption, renewal, and expansion through a digitally nurtured program
- Conduct streamlined onboarding processes, product enablement and customer success plans on an ongoing basis
- Translate customer sentiment to internal teams by logging product gaps and providing supporting evidence that helps product teams prioritize our roadmap. Be the voice of the customer
- Help solve technical problems with and for our customers
- Flag potential opportunities for expansion and up-sell across your book of business to our Sales counterparts so they can pursue account growth and increased solution footprint
Application process
- We expect the interview process to take 4.5 hours in total. [Note- this should not exceed 5.5 hours!]
- 👋 Introduction Stage - we have initial conversations to get to know you better…
- [30m] Recruiter Screen
- [30m] Hiring Manager Screen
- 🧑💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
- [Take home] Assessment
- [30m] Peer - Technical Advisor & Account Executive
- [60m] Resume Deep Dive - Hiring Manager
- 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
- [30m] Values
- [Time] Leadership with co-founder
- We check references and conduct your background check
Our take
Inspired by code search engines like OpenGrok, Livegrep, and Google Code Search, Sourcegraph has developed a robust tool that allows developers to swiftly search through code across an entire organization, including third-party libraries and any programming language. While similar systems are used by large-scale organizations, Sourcegraph aims to make this powerful code search capability accessible to every developer.
Searching through extensive codebases, especially during debugging, can be time-consuming and tiresome. Sourcegraph streamlines this process, saving time and reducing stress for both individuals and businesses. The platform offers a free version for all developers, while revenue is generated through enterprise-specific features tailored for large corporations.
Recently the company launched Cody, an open-source AI tool that enhanced coding practices. Utilizing models like GPT-4 Turbo and StarCoder, Cody offers smart code suggestions and contextual insights within popular code editors. As software development continues to evolve, Cody exemplifies Sourcegraph's dedication to driving progress and shaping the future of development with innovative AI solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2021
$125m
SERIES D
Dec 2020
$50m
SERIES C
Total funding: $223m
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Quinn Slack
(CEO)Previously co-founded Blend Labs, an Enterprise Technology company with ~500 employees dedicated to improving home lending. They also worked at Palantir Technologies, where they created a technology platform to help two of the top five U.S. banks recover from the housing crisis.
Beyang Liu
(CTO)Previously a Software Engineer at Palantir Technologies, where they developed new data analysis software on a small, customer-facing team working with Fortune 500 companies. Beyang studied Computer Science at Stanford, where they published research in probabilistic graphical models and computer vision at the Stanford AI Lab.
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