Customer Success Consultant, Appian
Low-code software development platform
Be an early applicant
Low-code software development platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To simplify what it takes to turn great ideas into powerful business applications that deliver significant value.
Role
Who you are
- The ability to work with clients to define business processes and gather functional and technical system requirements
- Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
- History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
- Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)
- 1+ years of experience with hands-on software development or technical consulting
- Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
- Willingness to travel; 20% to support customer engagement
What the job involves
- We are seeking a Technical Consultant to join our Customer Success team
- In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform
- These applications help companies drive digital transformation and competitive differentiation
- Our primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s low-code platform for our commercial clients
- This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems
- You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own
Salary benchmarks
Our take
Appian provides a way for companies to build their own software on the cloud, joining giants of the likes of Salesforce, ServiceNow, IBM and Oracle in the Platform-as-a-Service (PaaS) business.
The company differentiates itself by providing a low-code platform, where people with little or no coding experience could also build customised applications in a predominantly drag-and-drop interface.
Along with the tide of digital transformation, companies are increasingly looking for software solutions that are not available off the shelf from say Microsoft to manage their business cases. This has given rise to a $100 billion a year market that Appian hopes to capitalise on by making it easier for companies to create their own unique software applications.
Given the surge in popularity of Artificial Intelligence, Applian's platform has also been integrated with some of the major cloud cognitive and machine learning platforms such as Google Cloud Platform, Amazon Web Services and Microsoft Azure, whilst it recently partnered with DISYS to improve performance across critical business processes.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2014
$38m
SERIES B
Jul 2008
$10m
SERIES A
Total funding: $48m
Company values
- Work to impact - we work thoughtfully to drive positive outcomes in everything that we do
- People first - we are generous, inclusive, respectful, and are willing to help other
- Lead with agility - we are flexible, adapt quickly to change, and are driven by innovation
- Commit to collaboration - we succeed when we align on goals, and support each other in everything we do
Company HQ
Tysons, VA
Articles
Additional info
- Raised £60M from IPO on 25 May 2017
Leadership
Matt Calkins
(CEO)Previously Director of Enterprise Product Group at business intelligence company MicroStrategy before co-founding Appian.
Michael Beckley
(CTO & Founder)Started his career working in Product Management at MicroStrategy
Bob Kramer
(General Manager)Previously worked as a consultant at MicroStrategy after graduating from University of Pennsylvania.
Marc Wilson
(Chief Partner Officer)Previously worked as a consultant at Boston Pacific after graduating from Dartmouth College.
People progressing
Joined as Associate Consultant for application development, eventually promoted to Principal Consultant after 5 years, and promoted again to Technical Delivery Manager after 3 years.
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