Internal Communications Lead, SeatGeek
$94-172k
+ Equity
3 days a week in office
Ticketing platform for live events
Job no longer available
Ticketing platform for live events
501-1000 employees
Job no longer available
$94-172k
+ Equity
3 days a week in office
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- Our ideal candidate will be a skilled writer and storyteller that has strong content strategy and stakeholder management skills
- 6+ years of work experience; at least three in communications with a focus on internal communications or executive communications
- Exceptional writing and editing skills as well as an ability to craft clear and compelling content from complex ideas
- Experience leading and guiding through change and company transformation, with a focus on balancing scale and protecting culture
- Proven experience building relationships cross-functionally and managing multiple stakeholders
- A persuasive and empathetic communicator with excellent presentation skills
- Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
- Experience with using a range of internal communications tools and platforms, such as Slack, G-Suite, Confluence, etc
- Self-starter that can operate through ambiguity to get things done
- An eye for design with exceptional attention to detail; graphic design chops a bonus
- High EQ with the ability to relate to and build trust with our diverse team
What the job involves
- We're looking for an Internal Communications Lead to grow with us and drive internal communications across SeatGeek, helping to unite our global team around our goals and vision
- In this role, you will report into the PR & Communications team and work closely with the Executive and People teams to develop strategies and content that drive employee understanding and engagement, ultimately providing the clarity and context needed for employees to excel at their jobs
- You will manage our communication channels and processes, and play a supportive role in high-sensitivity or crisis moments
- You’ll report to our Head of PR & Communications
- Drive company-wide internal communications strategies, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture and vision
- Develop an enterprise-wide communications calendar to help provide visibility and a strategic lens to when and how we communicate
- Partner with departmental Chiefs of Staff to own and produce our bi-monthly full company all-hands meeting including agendas, content, speakers, and prep calls
- Lead internal communications for our quarterly goals reporting, ensuring employees understand how our results map back to SeatGeek’s mission
- Manage and scale our internal communication platforms and policies to make it easy for employees to stay informed and collaborate
- Provide strategic counsel to senior leadership to help them communicate with clarity, thoughtfulness and impact
- Co-create feedback loops to get an accurate picture of how employees are receiving information and how well that information is being absorbed
- Collaborate with the People team to plan and execute company-wide events and initiatives
- Work with our Head of Diversity, Equity and Inclusion (DEI) in to support communications related to DEI initiatives, ensuring that messaging fosters understanding and engagement across the organization. Additionally, provide communications support for Employee Resource Groups (ERGs)
- Collaborate with the communications team on external communications campaigns as needed, providing support and insights from an internal perspective
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$75.3m
SERIES D
Total funding: $416.4m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
Salary benchmarks
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