Head of Customer Success, Zyte
Remote in London
Data scraping platform
Open for applications
Data scraping platform
201-500 employees
Open for applications
Remote in London
201-500 employees
Company mission
To give organizations faster, easier access to accurate web data that drives better business decisions.
Role
Who you are
- If you are proactive, data driven, revenue driver who wants to take the lead in creating a world class Customer Success team - this is the role for you
- 5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business
- 3+ years experience in a leadership role
- Technical background, or experience supporting technical software solutions
- Experience leading CS for services/professional services in addition to software is a bonus
- Strong analytical skills, aptitude for metrics and data-driven decision-making skills
- Customer-centric and relationship-oriented at your core, you are committed to ensuring our customers’ success and adoption of Zyte’s products
- Proven track record of achieving results while balancing demanding expectations
- Driven, consultative, curious, entrepreneurial mindset, able to effectively balance competing priorities and make decisions that support Zyte’s growth
What the job involves
- We are looking for a Head of Customer Sucess, who will help build on our strategy for Customer Success to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market
- Lead our total customer engagement, retention and development strategy to deliver on our retention, expansion and revenue targets
- Manage success metrics across the team around product & feature consumption, active users, health score, retention, cross-sell/upsell and lifetime value
- Lead onboarding and retention by driving programmes of adoption to maximise the value customers get from our products
- Lead routines to establish customer success goals, proactively monitor achievement of these, ensure collaborative approaches to business reviews with customers with shared agendas and agreed outcomes
- Actively develop new customer opportunities, advance existing opportunities or assist the Sales team in closing active opportunities by demonstrating industry expertise to gain the prospective customer’s confidence as a trusted partner and adviser
- Provide voice of the customer input into product enhancements based on identified and anticipated customer needs
- Data-driven - use internal systems and operational data sources to optimise health scores and monitoring for KPIs, actions and strategy
- Measure and report CS metrics to Senior Management to demonstrate the team’s impact on customers and on the business
Salary benchmarks
Our take
Data is an invaluable resource for businesses, giving them the information they need to produce actionable insights that will improve various aspects of their operations. However, the necessary process of data scraping can be complicated to set up and depends on high-spec infrastructure and proxies, ultimately making data less accessible and more resource-intensive.
Zyte, formerly ScrapingHub, provides a data scraping platform for businesses, offering users data extraction services for any project size, whilst also automatically handling infrastructure and proxies. The platform's services are priced differently depending on the complexity of data types, helping to provide a fairer pricing system that smaller businesses can afford.
While data scraping services are nothing new, Zyte has recognised that existing solutions generally still require manual proxy configuration, which stunts data scraping workflows. Through its automated proxy system and “pay for what you use” approach to data complexity, the company shows great promise to disrupt the data scraping market with its uniquely accessible and easy-to-use platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexibility - As a remote company we understand and encourage flexibility
- PTO - Take your time, relax, enjoy recharge. It's important
- Wellness - Talk to the experts, we value mental health, take advantage of our great programs
- L&D - Learn, develop, grow. We are here to support you and your career
- Hangouts and events - We are all remote, but we can still hang out. Participate in great remote events, talks and activities
- Family Friendly - Every family is different. We accept them all. From dogs on calls to maternity leave, we've got it all covered
Company HQ
Carrigrohane, Ireland
Leadership
Shane Evans
(Co-Founder & CEO)Experience as Head of Engineering and Senior Development for lastminute.com from 1999 to 2004. Head of Development for mydeco from 2007 to 2010.
Pablo Hoffman
(Co-Founder & Director)Experience as Systems Administrator, Software Engineer and CIO for Ikatu from 2000 to 2007. Director and Co-founder of Insophia from 2007 to 2012.
Share this job
View 1 more job at Zyte