Content Designer, Expedia Group
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- You have a Bachelor's degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modelling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)
- You are able to audit, analyse, structure, create, and present content independently using established frameworks. And you understand human-centred design (HCD) practices
- You are thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
- You have Increased focus on content problems across systems and product areas
- You possess strong skills in facilitation, presentation, and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners
- You have a portfolio of work that demonstrates your skills. We're especially interested in seeing examples of work you've done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it's a definite plus!
What the job involves
- Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travellers, partners, and agents
- We’re looking for a motivated Content Strategist to help us envision and deliver delightful customer experiences
- We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment
- Apply holistic, customer-focused approaches to drive the content strategy in your product area
- Use human-centred design methods to design, craft, and test content solutions that address real customer challenges
- Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas
- Design content solutions to improve systems, overcome technical constraints, and reduce content debt
- Apply UI frameworks, modularity, localisation, reuse, and related concepts to design content solutions that scale
- Use both qualitative and quantitative insights and business analytics to drive content insights & solutions, and partner across teams to improve the accessibility, inclusion, readability, and translatability of product content
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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