Community Manager, Kajabi
$85.5-114k
Offers bonus and equity
More information about location
3 days a week in office (Newport Beach, CA)
Knowledge commerce platform for entrepreneurs
Be an early applicant
Knowledge commerce platform for entrepreneurs
201-500 employees
Be an early applicant
$85.5-114k
Offers bonus and equity
More information about location
3 days a week in office (Newport Beach, CA)
201-500 employees
Company mission
To enable online entrepreneurs to find success through powerful tools that elevate and grow their businesses.
Role
Who you are
- 5+ years of experience in online community management, VoC programs, digital forums, or similar environments
- Bachelor's degree in Communications, Public Relations, or a related field
- Excellent written and verbal communication skills
- Proficiency in community platforms, moderation tools, and feedback management tools
- Ability to work independently and as part of a team
- Strong organizational and project management skills
- Experience with data analytics and reporting
- Experience in a software or technology company
- Strong technical acumen and ability to learn product features deeply
What the job involves
- We are seeking a proactive and empathetic Community Manager to be the face and voice of our online community and feedback portal
- This role ensures these spaces remain trusted sources of education, inspiration, and transparent product communication
- The primary focus is on shaping the tone, engagement, and value of the community and feedback portal before issues arise to empower, educate, and connect Kajabi’s customers (aka Heroes)
- This role will report to the Director, CX Knowledge & Operations
- As the Community Manager, you will develop and execute a proactive engagement and content strategy that promotes the health, growth, and value of the community and feedback ecosystem
- Build and maintain a consistent content calendar including product announcements, educational content, Hero spotlights, behind-the-scenes updates, success prompts, and more
- Maintain a cadence of posts that keep Heroes informed, encouraged, and connected
- Celebrate and elevate Hero voices by highlighting helpful contributions and promoting peer-to-peer support
- Own the end-to-end messaging process for feature launches in partnership with Product Marketing, Support, Content & Education, and Product teams
- Draft and publish announcements and changelog entries that clearly explain what’s new, why it matters, how it works, and where to get help
- Monitor the community and feedback portal daily to track sentiment, clarify questions, and identify areas for education
- Conduct focused monitoring within 48 hours of product updates to proactively identify friction points or common questions
- Develop programming that increases engagement and connection, such as AMAs, themed monthly discussions, and small-group initiatives
- Introduce structural community improvements (e.g., onboarding flows, topic tagging, recognition programs) that support long-term health
- Maintain VoC feedback loops that synthesize trends from posts, comments, sentiment spikes, and Hero conversations
- Deliver insights to Product and CX partners to help influence roadmaps, documentation needs, and customer-facing improvements
- Track and report on community health metrics, engagement patterns, and performance
- Oversee the reactive moderation team to ensure timely responses, consistent guideline enforcement, and appropriate triage to Support or Product
- Ensure the community remains a safe, respectful, and inclusive environment
- Act as a brand steward by ensuring all communications are warm, human, factual, and transparent
- Acknowledge limitations honestly and help guide Heroes with empathy and clarity
Our take
Kajabi is a monetization platform that provides creators with a chance to turn their learning concept into a polished digital product - whether that's a course, membership, podcast, coaching program, newsletter, or even a full community.
Kajabi solves the issue of convoluted business functions by providing many of the tools needed in one simple place; including payment integration, forecasting, progress tracking, a visual builder, and more. It supplies a range of plans to suit creators with audiences of varying sizes, allowing a range of users to turn their knowledge into income.
Kajabi has helped its customers build hundreds of thousands of products and secured an impressive amount of funding towards growing the business. Its acquisition of Vibely, a platform for creators to build and lead vibrant communities, further contributes to the platform's ability to enable creators to manage and build their businesses as they want.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (1 round)
May 2021
$550m
GROWTH EQUITY VC
Total funding: $550m
Company benefits
- Fully paid health benefits
- Flexible vacation policy
- HSA contribution
- Generous company 401k matching
- Equity
- Free training resources
- Fitness incentive package
- Paid parental leave
- A fully-stocked office kitchen
- Nitro cold brew on tap
Company HQ
Quail Hill, Irvine, CA
Leadership
Ahad Khan
(CEO)Joined Kajabi in 2020 as COO and CFO before becoming the CEO in 2021. Previously a Senior Director of Business Operations and Programs at Microsoft, the COO and CFO at MileIQ, and the Vice President of Business Operations at Kiwi, Inc.
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