UX Researcher Intern, ServiceNow
Emerging Talent, July 2025 - December 2025
California pay range: $38 - $43/hr
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
California pay range: $38 - $43/hr
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn!
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
- Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply
- Ability to commit full-time during program dates
- Position is not eligible for employment-based sponsorship
- Pursuing to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related fields
- Some working, or project experience, applying research and/or design thinking
- Knowledge of planning, developing and conducting User Research and Testing
- Comfortable in a customer facing role
- Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design
- A go-getter, ambitious problem solver with a growth mindset
What the job involves
- As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team
- Participate in planning and facilitation, analysis and reporting on various research initiatives
- Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team
- Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings
- Support design formative or summative validation through iterative usability testing
- 6-month program:
- Start Date: July 7, 2025
- End Date: December 12, 2025
- Full time 40 hrs/week
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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