Outreach Specialist, Cityblock Health
$20.19 - $25.96 Hourly
Healthcare for underserved communities
Be an early applicant
Healthcare for underserved communities
1001+ employees
Be an early applicant
$20.19 - $25.96 Hourly
1001+ employees
Company mission
To reduce costs, improve the experience and the quality of care, and transform the health of communities.
Role
Who you are
- 1 year in similar role
What the job involves
- The Telephonic Outreach Specialist is responsible for virtually connecting with members who are eligible for Cityblock services, and engaging with them around their needs
- This initial series of conversations with members begins the intake process, and the Outreach Specialist is the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship
- Until this connection is fully made, the Outreach Specialist is the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear
- The Outreach Specialist works alongside, and is supported by, each member’s care team
- Provides telephonic/virtual outreach and engagement services for each eligible member
- Leverages available data from Commons to learn more about potential members and inform them about the outreach processes
- Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons
- Collects verbal and written consent for eligible members
- Initiates the intake process and handoffs to the care team
- Communicates urgent needs and other pertinent information to care teams
- Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members
- Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others
Our take
Cityblock Health partners with local health insurance providers and professional health practitioners to bring better healthcare to marginalized populations in the US with complex, unmet needs.
While there’s been a groundswell of startups in healthcare, and in particular the value based healthcare space, Cityblock Health sets itself apart through its focus on underserved communities in the US, rather than the wealthy. In doing so, it is helping to drive equity at a time when people need it most.
It's pulled in some serious funding and hasn't wasted a second putting it to work, rolling out its services in new cities and states across the US. The company has set its sights on reaching 10M members by 2030, and it's certainly moving with purpose to get there. Since 2021 funding, it's rolled out its community-focused, value-based care model, opening new offices and locking in key partnerships to bring its vision to more people, faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2021
$400m
LATE VC
Mar 2021
$192m
SERIES C
Total funding: $915m
Company benefits
- Employee connectedness - Time to retreat and connect with teammates to shape our culture and set goals together
- Great health insurance - Comprehensive medical, mental health, dental, and vision coverage for employees and their families, including 12 free therapy or psychiatry sessions per year
- Financial savings - 401(k), HSA, FSA, and Commuter benefits to support you now and for the future
- Paid time off - Up to 9 weeks of paid time off, including vacation, sick & safe time, and holidays
- Parental leave - Up to 16 weeks of paid leave for new parents, and a flexible work culture for everyone, including parents
- Learning and development - Access to LinkedIn Learning and weekly professional development classes, with reimbursement for clinical CEUs
Company HQ
Dumbo, NY
Leadership
Toyin Ajayi
(Co-Founder & CEO)Board certified Physician. Served as President of Cityblock in 2017, becoming CEO in 2022. Previously served as Chief Medical Officer at Commonwealth Care Alliance (CCA), as well as Chief Health Officer at Sidewalk Labs.
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