Strategic Renewals Manager, Payscale
$216k
OTE
$160k
BASE
More information about location
Compensation software & data
Be an early applicant
Compensation software & data
501-1000 employees
Be an early applicant
$216k
OTE
$160k
BASE
More information about location
501-1000 employees
Company mission
To help organizations transform pay decisions from an uncertain compromise to a confident commitment.
Role
Who you are
- 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts
- A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business
- Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations
- Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements
- A process-driven approach with strong forecasting discipline and pipeline hygiene
- Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions
- Comfort in a role where success is driven as much by disciplined process execution and procurement engagement as by relationship building
- Excellent communication skills, with the ability to translate value and ROI across both business and procurement stakeholders
- If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
- High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal
- Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc
Desirable
- Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers
- Background in HR tech, compensation, or data/SaaS solutions
- Direct experience working through the procurement and vendor-management functions of large enterprises
- Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms
- The chance to own the accounts that matter most, with real autonomy, executive visibility, and the support of a collaborative team that treats retention as a growth engine, not a back-office function
What the job involves
- The Payscale Renewals team is the engine behind customer retention and durable revenue growth
- We partner closely with Customer Success and our go-to-market teams to protect recurring revenue and ensure every renewal reflects the value Payscale delivers
- As a Strategic Renewals Manager, you'll own our largest and most complex renewals -- often with Fortune 500 to 1000 organizations -- where success depends on disciplined process execution and the ability to navigate formal procurement and vendor-management cycles from start to close
- Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, consistently meeting or exceeding retention and expansion targets
- Navigate complex, procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approval cycles to closure
- Lead complex commercial negotiations and structure multi-year, multi-product agreements in coordination with Deal Desk, Legal, Finance, and customer procurement teams
- Run a disciplined, repeatable renewal process, including accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of strategic accounts
- Proactively manage renewal risk, developing and executing save strategies for at-risk accounts before they reach the point of escalation
- Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities, and maintain accurate records and insights in Salesforce
- You will report to John Heintschel - Manager, Renewals
- Internally, this job is titled as Strategic Renewals Manager
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles, which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives job seekers information on expected salaries for the positions they are interested in, along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and job seekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flexible paid time off (PTO)
- Paid holidays and floating holidays
- Company-sponsored volunteer hours
- Complimentary days off based on meeting company goals
- Comprehensive medical, dental, and vision, covered up to 100% by Payscale
- Life and disability insurance, covered up to 100% by Payscale
- Employee assistance program
- Flexible spending account
- Infertility benefits
- Company matched and immediately vested 401k
- Paid development hours
- Learning and development opportunities
- Regular pportunities to meet with executive leadership
- Annual remote work stipend for wellness or home office equipment
- 16 weeks paid parental leave
Company HQ
Pioneer Square, Seattle, WA
Leadership
Chris Hays
(CEO)Chris joined Payscale in 2024 as CEO. Prior to that, they spent nearly 8 years at ZoomInfo as the President & COO. They also spent 7 years at Inside Sales Team as a VP of Operations, and 10 years at Avaya as a Finance Director.
Lexi Clarke
(Chief of Business Operations)Lexi initially joined Payscale in 2020 as a Director of People, since then they have held various roles, becoming CPO in 2023. They previously worked in HR roles at Convoy, Redfin, Boeing, and One Kings Lane.
Kate Peter
(CCO)Previously a Global VP of Customer Experience at Anaplan, and Global Head of Customer Success at Harvard Business Publishing. They also spent 4 years at Gainsight in various roles, including Head of Enterprise Customer Success.
Peh Keong Teh
(Chief Product Officer)They have been at Symend since 2020, previously serving as President, CPO & CTO, now serving as an Executive Advisor. Previously they spent 3 years at Salesforce as a Senior VP of Marketing Cloud, 1 year at Oracle in product Management (Oracle Bare Metal Cloud), and 10 years at Microsoft in various roles, including Principal Group Program Manager (SQL Azure).
Philip Watson
(CFO)Previously the CFO at Paddle and a Portfolio Finance & Operations Director at Hg. They also spent over 7 years at ZoomInfo in various VP roles.
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