Operations Associate, Alto
$75-95k
Plus bonus or commission and equity
Premium ride-sharing company
Job no longer available
Premium ride-sharing company
201-500 employees
Job no longer available
$75-95k
Plus bonus or commission and equity
201-500 employees
Company mission
Alto is on a mission to redefine the ridesharing experience for passengers, drivers, and employees alike.
Role
Who you are
- 1-3 year of experience; experience working in a fast-paced environment preferred
- Strong written, verbal and interpersonal communication skills
- Creative problem-solving skills
- Experience in a leadership or coaching role is preferred
- Demonstrated ability to communicate, present and influence effectively
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Passionate about your work
- Flexible schedule with ability to work on-site at Ops Center is required
- Bachelor’s degree required
What the job involves
- This position will play a key role in the City Operations team, reporting to the General Manager
- Be the front line to our driver base. You will become a knowledge expert in helping drivers solve any issues they may have
- You will be an important resource to help guide our drivers through the onboarding process
- Assist the management team to exceed goal expectations by managing day to day operations, monitoring KPIs/Metrics, and ensuring daily targets are met
- Build project management skills– You will work on market specific projects based on business needs and manage their moving parts, timelines, and stakeholders
- You will work cross functionally with Ops Leadership, Marketing, Sales, and Training teams
- Help drive operations initiatives and contribute your knowledge of any local market nuances
- Collect on the ground feedback and raise opportunities and concerns to drive continuous innovation
- Represent the Alto brand and ensure safety, cleanliness and consistency are maintained every step of the way
- You will have a pulse on everything going on at the Ops Center. Everyday your job may look a little different!
Our take
The ride sharing and hailing market is a tough nut to crack given the domination of the likes of Uber and Lyft, but it’s not without room for improvement. Issues like rider safety, customer service, as well as subpar working conditions and pay have long affected some of the biggest brands in the space.
Alto is taking a different approach in a very ambitious attempt to disrupt the industry. Everything about the company’s branding signals premium, from the app interface to its fleet of luxury cars.
Alto is about more than just better service though – all its drivers are employed directly, vetted and professionally trained, while the company leases and ensures the safety of all of its cars (all of which it intends to be electric in the near future).
All of this makes Alto more expensive of course – certainly more so than other ride sharing upstarts Revel and Co-Op Ride. However, Alto seems to be putting a lot of focus on its B2B channel, which could prove very lucrative, particularly as the company expands its operations to Silicon Valley and other business hotspots.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jun 2021
$45m
SERIES B
Jan 2019
$14.5m
SERIES A
Total funding: $59.5m
Company benefits
- Health & Wellness: A best-in-class benefits package including medical, dental, and vision coverage.
- Unlimited PTO: Time off as much as you need it, when you need it.
- Your Personal Alto: Monthly stipend of Alto credits to get you where you need to go.
- Paid Family Leave: Paid parental leave and flexible options for your changing family needs.
- Professional Development: Regular cadence of 360 feedback, 1-1s, and professional coaching.
- Flexible Work Options: Hybrid HQ environment for the best of both worlds.
Company HQ
Design District, Dallas, TX
Leadership
Will Coleman
(CEO)Founded Alto after spending 10 years at McKinsey & Company, where they led the company's Air and Travel practice North America.
Boris Blanche
(Board Member)Former Procter & Gamble Business Leader and IRU (world road transport organisation) COO & Managing Director. Is on the Board of Directors at a number of transport & logistics organizations and VCs including Viaservice, Road Ventures, and Autonomy Partners.
Patrice Crisinel
(Board Member)Former IRU Investment Committee Member and Bestmile Board Member. Is Vice President of the Board and Chief Investment Officer at VIATRANS, Co-Founder and President at Road Ventures and a Partner in Autonomy Partners.
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