Senior IT Support Analyst, True Anomaly
$85-115k
+ Equity
Office located in Long Beach, CA
Space material manufacturer
Open for applications
Space material manufacturer
101-200 employees
Open for applications
$85-115k
+ Equity
Office located in Long Beach, CA
101-200 employees
Company mission
To revolutionize space domain awareness, security, and sustainability by developing full-stack, mission-driven technologies that protect the freedoms and interests of the United States and its allies.
Role
Who you are
- 5+ years of experience in IT support, helpdesk, or end-user desktop support, with progressive responsibility
- Proven experience mentoring or leading junior technical staff
- Expert-level knowledge of computer systems, networks, and hardware
- Expert proficiency with Windows, macOS, and ChromeOS
- Advanced proficiency with MDM tools (Intune, JAMF, BigFix), including policy creation and deployment strategies
- Strong scripting skills in Bash/Shell/Python; proven track record of building automation to improve operations
- Deep experience with remote support tools and technologies
- Strong experience with cloud-based technologies and services (e.g., Azure), including administration and troubleshooting
- Solid experience with Cisco networking equipment, including configuration and troubleshooting
- Excellent troubleshooting and problem-solving skills with ability to diagnose complex, multi-system issues
- Strong project management skills; ability to lead initiatives from concept to completion
- Excellent communication skills; able to translate technical concepts for non-technical audiences
- Proactive mindset with a focus on continuous improvement and operational excellence
- Passion for technology, mentorship, and delivering exceptional customer service
- This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure
Desirable
- Experience with aerospace or high-tech manufacturing
- Current active DoD TS/SCI clearance
What the job involves
- We are seeking a Senior IT Support Analyst to join our growing team. The Senior IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware
- Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/BigFix), and in-person interactions
- Mentor and provide technical guidance to junior IT support team members
- Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware
- Own and drive resolution of high-priority incidents and service requests
- Troubleshoot and support macOS, Windows, and ChromeOS environments at an advanced level
- Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes
- Oversee in-office AV equipment strategy and maintenance; serve as escalation point for AV issues
- Design and implement system configurations for computer systems, networks, and hardware deployments
- Lead onboarding processes for new hires, including hardware deployment workflows, equipment standards, and software provisioning procedures
- Drive the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling
- Provide advanced support for core software platforms including O365, Teams, and company SaaS applications
- Develop and maintain documentation standards; own knowledge base accuracy and continuous improvement
- Proactively monitor system performance and security; identify trends and recommend preventative measures
- Develop automation solutions to streamline IT operations and reduce manual workload
- Evaluate new technologies and make recommendations for IT environment improvements to support scale and growth
- Participate in on-call rotations to provide IT/Technical support 24/7; serve as escalation point during critical incidents
- Collaborate with IT leadership on strategic initiatives, capacity planning, and process improvements
Application process
- This position will be open until it is successfully filled
Our take
True Anomaly is a space tech startup composed of former military operators and engineers. The Colorado-based company is focused on building spacecraft and software solutions designed to secure U.S. commercial and military interests in space. It has already developed a fully-integrated platform with seamless satellite, navigation, and data-capture technologies that provide security and training for the quickly evolving space market.
Founded in 2022, True Anomaly has already designed its first spacecraft, the Jackal Autonomous Orbital Vehicle, which can be used to train operators on the ground or as intelligence-gathering tools against adversarial spacecraft. Alongside this, the startup has built a 35,000-square-foot facility in Denver to manufacture the Jackals and hired a team of close to 60 people.
With impressive capital gained at the end of 2023, the company validated the Jackal's technical and operational capabilities and made the necessary investments to scale production. Despite this healthy injection of funding, it still had to streamline staff in spring 2024, but is looking leaner and more agile for it, planning to partner with Firefly Aerospace to launch The Jackal in 2025.
Steph
Company Specialist at Welcome to the Jungle
Insights
296% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$130m
SERIES C
Dec 2023
$100m
SERIES B
Total funding: $271.7m
Company benefits
- Vesting Equity
- Full-coverage medical, dental, and vision with company-covered co-pays
- Company Sponsored 401K
- Relocation Pay
- 25 days of paid time off annually
- Options for in-office and remote work
- Flexible work-hour policy
Company HQ
Civic Center, Denver, CO
Leadership
Even Rogers
(CEO & Co-Founder)Previously served as an Officer in the USAF, where they led interdisciplinary teams of space operators, scientists, and engineers to develop and evaluate the operational performance of military systems and tactics designed to protects U.S and allied assets.
Tom N.
(Co-Founder)Previously served as the Chief of the Joint Fires Element in Joint Task Force Space Defence within the U.S. Space Command. As well as holding several high-stakes technical positions, including Wing Weapons Officer, Space Weapons Officers, and Orbital Warfare Phase Developer and Manager.
Kyle Zakrzewski
(Co-Founder & Chief Engineering Officer)Previously served as the Orbital Warfare Chief of Training for the USAF. Other roles served at the USAF include, Maintenance Flight Commander, Officer In Charge of Protected SATCOM Operations, and Cyberspace Operations Officer.
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