Community Relations Specialist, BlaBlaCar
English & Hindi Speaker
+ Employee Stock ownership plan
Carpooling & bus service marketplace
Job no longer available
Carpooling & bus service marketplace
1001+ employees
Job no longer available
+ Employee Stock ownership plan
1001+ employees
Company mission
To leverage technology to fill empty seats on the road, connecting members looking to carpool or to travel by bus, and making travel more affordable, sociable and convenient.
Role
Who you are
- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and Hindi (Please send your CV in English)
- You fit with ourBlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment
- You have the ability to take ownership, be aligned with business priorities
What the job involves
- We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar
- Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects
- As a Community Relations Specialist, your role will be to assist the members in the Indian market
- You will be reporting to our Associate Manager - India, Turkey & UK
- Assist members via various channels: respond to member requests (tickets, outbound calls, social networks, moderation, flags) with a high level of quality
- Animate coaching sessions for team members (internal and external)
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
Application process
- A 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- A fully remote exercise to evaluate your technical skills
- A 60-min video-call with our Associate Manager - India, Turkey & UK, Takwa Alshaer Boulaabi, to deep dive into the role
- A 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer Salengro, for a vision fit and rounding off the process
Our take
Travelling can be an expensive process, with public transport and petrol costs quickly adding up. Many people choose to purchase last-minute bus tickets or travel in carpools to minimize costs and carbon emissions, but these opportunities can be difficult to find and there is no framework to locate them and assess their legitimacy.
BlaBlaCar provides an online marketplace to connect travellers with carpools and spare seats on buses in order to provide a budget alternative to traditional means of travel. Drivers can sign up to provide a carpool service, and BlaBlaCar verifies the identity and reviews of both carpool drivers and bus companies to ensure that the budget service is fully regulated.
Budget alternatives to traditional public transport and driving routes are nothing new, but BlaBlaCar has taken a unique approach by providing this regulated framework for carpooling. Furthermore, the company provides last-minute and predetermined bus seats, reducing costs for users whilst preventing buses from travelling wastefully with empty seats.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$115m
CONVERTIBLE
Nov 2018
$118m
GROWTH EQUITY VC
Total funding: $569.4m
Company benefits
- Tailor-made remote policy
- Employee Stock Ownership plan
- 10 days off in addition to the legal 25 days
- Relocation package and visa sponsorship
- Parental policy (we are a signatory of the #ParentalAct)
- Trainings & career development programs
- Free carpooling & bus rides wherever whenever
Company HQ
Oberkampf, Paris, France
Leadership
Frédéric Mazzella
(President & Co-Founder)Experienced as investor and advisor for various startups in the travel industry. Co-founded BlaBlaCar in 2006 as President.
Nicolas Brusson
(CEO & Co-Founder)Experienced as investor for multiple companies such as Deliveroo and Stripe. Board Member of Fondation Pour l'Audition. Co-founded BlaBlaCar as CEO in 2016.
Salary benchmarks
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