Community Specialist, Faire
Temporary, 6 Months
$40.40 to $55.55 per hour. Plus equity
More information about location
3 days a week in office
Online wholesale marketplace
Job no longer available
Online wholesale marketplace
1001+ employees
Job no longer available
$40.40 to $55.55 per hour. Plus equity
More information about location
3 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- Experience: 1-2 years managing customer-facing communications on social channels
- Strong customer empathy and judgment in public-facing situations
- Excellent organization and prioritization skills in a high-volume environment
- Clear written communication and ability to write on-brand, platform-appropriate copy
- Experience handling escalations of customer issues
What the job involves
- Faire is seeking a temporary Community Specialist to manage day-to-day engagement across owned social channels, review platforms, and private communities
- This is a hands-on execution role focused on protecting brand trust, driving meaningful customer engagement, and turning community activity into insight and advocacy
- This role balances high-volume reactive work with proactive community-building initiatives. Strong judgment, customer-first orientation, and operational discipline are essential
- This is a temporary position with an expected contract term length of 6 months
- Own daily community management across Faire’s social channels, review platforms, and private communities
- Maintain a 24-hour weekday SLA on priority inbound responses
- Manage proactive and reactive engagement across Instagram, Facebook, LinkedIn, and Reddit
- Engage consistently on Faire-owned content and relevant customer content
- Escalate sensitive or high-risk issues in partnership with Social and cross-functional stakeholders
- Maintain and grow Faire’s customer and creator database
- Identify and surface high-quality UGC and strong-fit community members
- Support social and campaign activations by identifying spokespeople and managing outreach
- Synthesize qualitative community feedback into clear, actionable insights for internal teams
- What Success Looks Like:
- Strong engagement across owned channels and healthy, well-moderated community spaces
- Customer interactions that reinforce trust and credibility of Faire’s brand voice
- Social and campaign teams are effectively supported through community activation
Application process
- Applications for this position will be accepted for a minimum of 30 days from the posting date
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder 7 Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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