Account Manager, MANTL
$170k
OTE
Account opening for banks & credit unions
Job no longer available
Account opening for banks & credit unions
101-200 employees
Job no longer available
$170k
OTE
101-200 employees
Company mission
MANTL's mission is to expand access to financial services and to help traditional financial institutions modernize and grow.
Role
Who you are
- 6+ years of Account Management experience with demonstrated ability to forecast and run and end to end renewal deal cycle
- Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
- Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
- A positive attitude and team player who can elevate AM colleagues
- High level of initiative and ability to work autonomously
- Handle stressful situations and deadline pressures well
- Excellent problem solving capabilities and organizational skills
- Comfortable working in an evolving, fast-paced startup-like environment
- Background in banking or Fintech is a plus
What the job involves
- Contribute to the mission of MANTL by driving value for our customers through strategic partnerships
- The AM will set the account strategy and drive renewal and expansion for a set of named accounts
- Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business
- You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
- You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
- You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
- You drive customer satisfaction and referenceability; thorough ticket review and resolution
- You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
- You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
- You ticket manage; review and assess severity and priority, engage engineering when needed
- You manage all client communication, conflict resolution, and compliance on client deliverables
- You lead implementation of new platform, coordinating with the client and internal stakeholders
- You support launch of new clients in collaboration with the implementation teams
- You provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability
Our take
Credit unions and community banks make up a large proportion of the roughly 10,000 banks in the US, but many of these small organizations struggle to provide key online services. Lacking the budgets to build the software needed, they usually outsource their services to legacy providers with outdated, decades-old software.
MANTL, originally established as a challenger bank, quickly realized a gap in the market and now provides digital account opening products to community banks and credit unions. Compared to older competitors such as Fiserv and Jack Henry, MANTL is able to open an account in less than 3 minutes rather than days or even weeks, and reduces fraud by more than 60%.
MANTL's success can be partly attributed to a nationwide shift from physical in-branch banking to mobile platforms, which has encouraged many more people to use apps for making deposits. This trend is showing no sign of slowing down, and with a customer base serving hundreds of thousands of people and a high degree of investment, MANTL is well poised for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2022
$80.2m
LATE VC
Apr 2021
$40m
SERIES B
Total funding: $142.5m
Company benefits
- Equity
- Medical, vision, and dental
- 401K
- Continued education
- Flexible vacation
- Team offsites and outings
- Commuter benefits
- Learning and development
- Paid parental leave
- Mental wellness programs
- Stocked office fridge (yes, we have Spindrift)
Company HQ
Midtown South, New York, NY
Leadership
Nathaniel Harley
(CEO & Co-Founder)Spent 2 years as a Goldman Sachs Analyst before working as COO at Spoon University for a year, and then co-founding Koral Ventures.
Benjamin Conant
(CTO & Co-Founder)Previous experience as a Software Engineer at Symbiont.io and then a Senior Engineer at re# studio.
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