Product Manager, Cloudflare
Digital Experience Monitoring
+ Equity
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
+ Equity
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- You will need a baseline understanding of networking or be highly motivated to learn in these areas
- A suitable candidate will have an exceptional understanding of what it takes to build and ship software at scale, customer management, or product, and a deep desire to learn each and every day
- 4-7 years of experience in product management, software engineering, or management consulting working alongside engineering, design and sales
- 4-7 years of experience working in data science, data analysis, or with large data sets translating business insights into creative and engaging outputs
- Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders
- Ability to to support customers in all phases: pre-sales, proof of concept, and post sales deployments
- Exceptional empathy, curiosity, attention to detail, and problem solving abilities
- Excellent written and verbal communication skills
Desirable
- An eye for design and relentless desire to translate users needs into intuitive designs
- A knack for taking complex data sets and distilling them into a cohesive narrative
- Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
- Working knowledge of how the Internet works at network layers 3 through 7
- A solid understanding of API design & documentation
- Pricing strategy and revenue forecasting experience
- MBA with BS/MS in computer science
What the job involves
- You will be the Product Manager for Digital Experience Monitoring, owning user, application, and network performance monitoring for all Cloudflare Zero Trust deployments
- You will take this product from 0 to 1 by leading all efforts related to experience monitoring, directly supporting engineering, design, sales and support
- In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them
- You will work to ensure that users are able to answer any questions about their global performance and availability directly from our dashboard
- You will work to ensure the user experience is inclusive and accessible to all
- You will solve problems that have wide impact and significance, shaping the future of security on the Internet
- Help contribute to crafting Cloudflare’s vision for the future of the Internet
- Define the product, learn from customer usage, iterate and improve
- Contribute to the Cloudflare Zero Trust vision and product strategy all up
- Work with customer-facing teams during and after sales cycles
- Communicate with peers, leadership, and customers
- Organize and triage features and issues
- Manage a product roadmap and its translation to revenue
- Make decisions and own outcomes
- Work alongside an engineering team to execute on the product vision
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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