Implementation Specialist, DataGrail
Consent
$80-100k
Privacy compliance software
Job no longer available
Privacy compliance software
21-100 employees
Job no longer available
$80-100k
21-100 employees
Company mission
To empower businesses to build trust and deliver on their commitment to transparency.
Role
Who you are
- 2–4 years of experience in web implementation, technical support, or similar roles
- Working knowledge of JavaScript and the browser environment (DOM, dev tools, debugging)
- Experience with tag managers or web tracking tools (e.g., Google Tag Manager)
- Strong troubleshooting skills and ability to identify root causes
- Clear communicator, able to explain technical concepts to varied audiences
- Customer-facing experience in a SaaS, agency, or implementation setting
- Comfort operating in ambiguity and working independently
Desirable
- Experience with consent management platforms (e.g., OneTrust, Cookiebot, Osano)
- Familiarity with SPAs (React, Angular, Vue) or CSP configurations
- Exposure to mobile app implementations (iOS/Android)
- Experience creating technical documentation
- Interest in privacy or compliance
What the job involves
- As an Implementation Engineer, Consent you’ll be a hands-on technical expert focused on deploying and troubleshooting consent experiences across real-world environments
- You’ll work directly in customer sites to ensure banners, trackers, and consent logic function correctly across a wide range of architectures
- You’ll partner closely with Customer Success to support post-sale implementations, stepping in on technical escalations to diagnose issues, guide customers, and ensure compliant deployments
- A core part of your role will be debugging live implementations and translating complex technical behavior into clear, actionable guidance
- This role is a great fit if you enjoy troubleshooting how websites work, debugging JavaScript and DOM behavior, and helping customers solve technical problems
- Beyond individual implementations, you’ll help scale how we deliver Consent by identifying recurring issues and contributing to playbooks, documentation, and tooling that improve speed and consistency
- Troubleshoot Consent implementations: Diagnose and resolve issues across banner deployment, cookies, and trackers using browser tools and debugging techniques
- Support web and mobile deployments: Guide customers through implementation across websites and apps, ensuring configurations work across different architectures
- Partner on customer escalations: Join calls to provide technical guidance and translate issues for technical and non-technical stakeholders
- Improve scalability: Identify recurring challenges and contribute to playbooks, documentation, and templates
- Build implementation resources: Maintain clear guidance on deployment best practices, common issues, and tools (e.g., tag managers, CSP)
- Collaborate cross-functionally: Partner with Product and Engineering to surface pain points and improve the product experience
- What Success Looks Like:
- Within 90 Days You'll:
- Ramp on DataGrail’s Consent product and implementation patterns
- Shadow customer calls and support early troubleshooting
- Resolve basic issues with guidance
- Identify and document common failure modes
- Build relationships with cross-functional teams
- Within 180 Days You'll:
- Independently troubleshoot complex implementation issues
- Lead technical portions of customer escalations
- Build and maintain playbooks for common challenges
- Identify patterns and contribute to scalable solutions
- Improve resolution speed and consistency
- Within 365 Days You'll:
- Act as an internal expert on Consent deployments
- Proactively address systemic implementation challenges
- Build scalable documentation, tooling, and processes
- Partner with Product and Engineering to reduce friction
- Mentor teammates and share best practices
Our take
As more and more data privacy laws are passed, including General Data Protection Regulation (GDPR) in the EU, and its US equivalents such as the California Consumer Privacy Act (CCPA), the process of negotiating data collection from inter-connected sources has become an increasingly laborious task.
DataGrail helps businesses navigate and comply with data privacy regulations, allowing them to gain customer trust through transparency. Its platform automatically finds a company’s data and organizes it into a single dash which allows its customers to understand and manage its data in a compliant way.
The company is well-funded and has been focusing on developing its product with additional integrations, as well as building out its team. With significant venture capital backing and clients including New Balance, Instacart, and Salesforce, DataGrail is well set to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2022
$45m
SERIES C
Apr 2022
$40m
EARLY VC
Total funding: $124.2m
Company benefits
- Work from anywhere
- Unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
- Annual stipend for continued career development
- Full healthcare coverage, including dental, and vision
- 401(k) plan
- Monthly hardware and remote office stipends
Company HQ
Financial District, San Francisco, CA
Leadership
Daniel Barber
(Co-Founder & CEO)Was a Management Consultant at Ishida and Vice President of Revenue at Node.io. They are on the Advisory Board for Outreach.io and Chorus.ai. Also a Contributing Writer for Forbes Technology Council.
Ignacio Zendejas
(Co-Founder & Head of Machine Learning)Started out as a Software Intern at HP, then worked as a Data Engineer at Facebook. Following that was Senior Software Engineer for Node.io and Styleseat before co-founding DataGrail.
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