Enterprise Customer Success Manager, Amity
+ Quarterly bonus and Pre-IPO stock
More information about location
Powering in-app social experiences
Job no longer available
Powering in-app social experiences
201-500 employees
Job no longer available
+ Quarterly bonus and Pre-IPO stock
More information about location
201-500 employees
Company mission
To make it easy for companies to upgrade their digital platforms and engage their communities in ways that they could only dream of before.
Role
Who you are
- 4+ years of experience in community building, consulting or growth, product and strategy roles in a start-up or scale-up, preferably in a fast-paced environment
- A firm understanding of app user behavior and trends around community building, social networks and digital platforms
- Strong project management, operations, and resource allocation: you are well-organized, and have frameworks to facilitate complex projects and regional initiatives
- Customer-centric approach with an ability to drive customer engagement, handle challenges, and deliver exceptional customer satisfaction
- Ability to establish relationships with both internal and external stakeholders
- Data-driven mindset turning stakeholders' insights into recommendations and levers for growth
- Strong communicator: ability to present information in an insightful and structured manner, both written and oral
- Curios and able to grasp quickly new concepts, technologies and processes
- A passion for technology and community building, desire to learn about Amity’s product and ability to evangelize the company
What the job involves
- Reporting to our Head of Community Success, in this role, you will be responsible for advising Amity’s clients on how to successfully use social features to drive business impact and successfully launch, engage, and monetise their in-app communities
- Have regular touchpoints with Amity’s key clients, supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage, and monetise their in-app community
- Enable Amity’s clients to use Amity Social Cloud to their fullest potential, supporting increased engagement, curbing runaway churn, and increasing customer loyalty
- Provide direction and insights to create content and educational assets on community-led growth with the end goal of enabling Amity’s clients and supporting our Marketing team to drive educational initiatives
- Maintain internal knowledge database including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders
- Closely partner with the sales, product, technical support, and demand generation teams to ensure alignment with client enablement and growth goals
- Drive referral marketing activities with Amity’s clients
- Support to organize community initiatives for Amity’s clients including online webinars, events, and digital newsletter
- Monitor, analyze, and optimize the results and operations of the Customer Success team’s activities with a keen eye on ROI
Salary benchmarks
Our take
Keeping audiences and consumers engaged is vital for large-scale companies, but this it can be extremely challenging. Amity solves this problem by making it easier for companies to provide engaging and interesting in-app experiences.
Amity was founded by an heir to one of Thailand's richest business dynasties, and this has helped the company to gain traction. It allows its clients to build more attractive and functional apps and communities, driving revenue and engagement, and serves enterprises such as Unilever and Subway.
Amity's impressive client roster is testament to the quality of its product, with its main challenge moving forward being competition from rivals such as Accelo. It certainly has strong potential, and has already carved a foundation from which it can pursue further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Private Healthcare insurance (includes dental care support)
- Flexible remote work - only 1 week a month required to be present in our Milan or London office
- Pre IPO stock (issued every year)
- Regular team dinners, outings and team building events (e.g. TechAperitivo) sponsored by the company
- Amity Mind - a comprehensive employee wellbeing program, available 24/7 to all employees for wellbeing support and guidance in partnership with iStrong
Company HQ
London, UK
Leadership
Korawad Chearavanont
(CEO)Founded Amity's predecessor Eko in 2012, serving as its CEO.
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