Director of Outbound Product Management, ServiceNow
$217.5-380.7k
+ Variable/incentive compensation & ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$217.5-380.7k
+ Variable/incentive compensation & ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 15+ years of Product Management or related experience in a customer-facing role
- Strong expertise in shipping commercial software products for Salesforce Automation (SFA), Lead-to-Cash processes (CRM, CPQ, Order Management, Billing, Contract Lifecycle Management, Revenue Orchestration). Direct experience in CRM, SFA or CPQ domains is required
- Experience in configuring and shipping enterprise software products is required
- Experience in Development/Functional Consulting functions is a plus
- Very strong written and oral communication skills
- Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties
What the job involves
- Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered
- Create high-quality enablement content that describes the value of the product innovation with a focus on salesforce automation, and lead-to-Cash processes that drive GTM success
- Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
- Develop best practices assets to drive product adoption by customers and partners
- Become a trusted resource to promote the ServiceNow CRM portfolio including Lead & Opportunity Management, CPQ and Order Management products’ vision with industry influencers, strategic partners, and analyst firms
- Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plans
- Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
- Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership
- Lead cross-functional teams to accomplish our goals
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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