Client Project Manager, Lepaya
Dutch Speaker
More information about location
3+ days a week in office
Blended training platform for people and business growth
Job no longer available
Blended training platform for people and business growth
201-500 employees
Job no longer available
More information about location
3+ days a week in office
201-500 employees
Company mission
To empower professionals worldwide to be more effective in their work and to lead happier lives so that they can ignite businesses.
Role
Who you are
- 2+ years of experience in program or project management, operations, or customer success, ideally in a fast-paced, client-facing environment
- Strong organisational skills and the ability to manage multiple projects/programs and stakeholders simultaneously
- Comfortable acting as the delivery counterpart for clients: you set expectations, explain trade-offs, and handle delivery conversations with confidence and calm
- Clear communication and coordination skills, you bring clarity, structure, and accountability to every project
- A proactive problem solver with a bias for action: when things get complex, you simplify
- Detail-oriented, structured, and comfortable working with systems and data to monitor quality and performance
- Fluent in English and Dutch. Additional languages (German, French) are a plus
- Eligibility to work in the Netherlands (relocation support is not provided for this role)
What the job involves
- In this role, you’ll be at the heart of ensuring the seamless execution of our training programs. Our Client Delivery team is responsible for delivering a high-end, flawless client training experience
- Practically, this means that as soon as our Commercial teams close a new contract, the Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients
- We’re looking for a Project Manager to join our Program vertical. We are a young and diverse team with 6 Project Managers. You own the operational setup and execution of your dedicated client programs, from learner communications to coordinating contextualisation elements like translations and branding. You ensure that every program runs on time, within scope, and according to our Lepaya standards
- You’ll work closely with Customer Success Managers to translate client needs into feasible, high-quality delivery setups. You’ll collaborate across teams, from content operations to product squads, to ensure that what we deliver is both impactful for clients and scalable for Lepaya
- Your first-year achievements
- Own program setup: Take full ownership of delivery setup; from branding and translations to learner communication and platform configuration — ensuring programs are ready to deliver at high quality
- Run setup projects end-to-end: When extra setup work is needed (branding, translations, content updates, delivery deviations), manage it as a project: coordinate across teams and freelancers, track timelines, and ensure all steps are completed before the program is announced to the learners
- Drive readiness: Lead smooth go-lives for pilots, and waves, resolving blockers quickly
- Advise on delivery feasibility: Act as a trusted delivery advisor for both clients and Commercial, setting clear expectations, explaining constraints, and shaping workable solutions early
- Ensure First Time Right: Monitor delivery quality metrics (first time right, issue free modules) and act early when risks arise
- Improve scalability: Share learnings, document best practices and contribute to better, simpler delivery processes
Application process
- Ensuring a smooth candidate journey is our top priority
- An intro video call with Tracy, from TA,
- A 45-minute chat with one of the Delivery Managers at Lepaya
- A business case with Eliane, the hiring manager
- A 30-minute chat with Annee, our CCO, and finally, an offer
- We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!
Our take
Lepaya is an edtech company which was established with the belief that the right training at the right time is paramount to making organisations more productive. They provide training via a hybrid learning model, combining bite-sized online content with group sessions led by experienced trainers.
Lepaya combines "hard" skills with "soft" skills, which they call "power skills" training. Lepaya has worked with scale-ups such as Mollie, Picnic and Bynder as well as multinationals such as L’Oréal, Microsoft and KPMG.
The global training and development sector is worth billions. And with their 2023 funding boost (the largest annual funding raise in its sector) and 2022 acquisition of UK-based SpeakFirst, Lepaya aims to drive its mission to make fast-growing companies more productive by upskilling their workforce. Lepaya is using the funding and acquisitions to further expand into European markets such as the UK, Germany, and the Nordics.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$38m
SERIES C
Dec 2021
$40.5m
SERIES B
Total funding: $86.2m
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
René Janssen
(Co-Founder & CEO)Previously, René was an Executive Vice President & Deputy Chief People officer at Lazada Group.
Peter Kuperus
(Co-Founder & CEO)They've previously worked at TravelBird as a Vice President and Manager. They have also co-found Westwing Home & Living NL.
Salary benchmarks
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