Program Manager, Riot Games

• 6+ years of experience in quantitative research operations or quantitative research program management with a focus on quantitative research infrastructure, tooling, or technical enablement
• Experience working with quantitative research tools (e.g., UserTesting, UserInterviews) and survey platforms (e.g., Qualtrics, Sawtooth)
• Strong understanding of research quality principles, including sampling, panel health, and data integrity
• Experience designing governance for research tools, data access, or research quality standards
• Experience leading cross-functional programs aligned to strategic priorities and craft roadmaps
• Experience thriving as a self-starter in fast-paced, ambiguous environments with the ability to ramp up quickly
• Familiarity with Riot’s games and player base
• Experience with various project methodologies and their applications (e.g. Agile, Six Sigma)

Desirable

• Global Research Operations (GRO) exists to make that work more scalable, more secure, and more impactful
• As a Program Manager III for Quantitative Research Operations, you will be the first dedicated owner of our quant infrastructure program – responsible for building foundational systems that support the entire research discipline
• This is a strategic individual contributor (IC) role focused on infrastructure, governance, tooling, and data quality across quant research at Riot
• Your work will involve defining best practices and standards, collaborating with craft and tech partners, and establishing long-term systems that enable consistent, reliable, scalable, and representative quant research
• You will lay the groundwork for what this capability looks like at Riot and help shape how it grows. You will report to the Senior Manager of Global Research Operations
• Define and operationalize governance for Riot’s quantitative research systems, focusing on tooling, data quality, sampling standards, and scalable workflows
• Partner cross-functionally with Researchers, Analysts, and Devs to design and implement scalable systems and integrations that support efficient quantitative research data flows
• Identify gaps, bottlenecks, and inconsistencies in current quantitative research workflows, implementing sustainable process improvements that enhance consistency, data integrity, and operational efficiency
• Collaborate with Research Craft leads to set and uphold standards for data quality and sampling (e.g., stratification, weighting, response integrity, oversampling mitigation)
• Develop enablement systems (training, onboarding, documentation) to empower researchers across the org
• Evaluate, recommend, and implement platforms, tools, vendors, and technical solutions to strengthen and scale Riot’s quantitative research capabilities