System Development Manager, Amazon
Incident Management, Central Technical Operations Services
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Bachelor degree or higher in Computer Science or related field
- 8+ years of software development experience
- Experience of having worked in at least one modern object-oriented programming language such as Java or C++
- Proven track record of shipping large complex scalable systems/applications in an agile environment
- Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
Desirable
- Strong analytic and problem solving skills
- Strong leadership, project planning, communication and execution skills
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to communicate clearly with technical and non-technical stakeholders at all levels
- Confidence to drive and manage large conference calls
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience with large scale distributed systems
- Experience of building solutions using AWS technologies
- Experience with distributed services oriented architectures
What the job involves
- Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it
- We make customer impacting events shorter Less frequent, severe, and impactful by providing large scale incident and response management
- The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale
- The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools
- This position will be part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney providing around the clock coverage
- As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers
- You will lead the day-to-day delivery and execution of the Incident Management function and lead System Development tooling to improve service delivery and protect availability of the Retail website and internal corporate environments
- It is a complex and constantly changing space, operating across dozens of countries, consisting of thousands of cloud-based services, built and maintained by tens of thousands of engineers, and serving hundreds of millions of customers
- When it experiences major issues, your team will respond within minutes to ensure the best course of action is taken and impacts are minimized
- This experience will expose you to everything Amazon has to offer, providing opportunity to interact with and influence leaders from across the Stores and Corporate businesses
- We are an agile team with significant impact
- If you can think big and want to be a part of a fast-moving team breaking new ground at Amazon.com, and you meet the qualifications below, we would like to speak with you!
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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