Premier Customer Support Representative, Procore
Mid-Market, Levelset
$22 - $30/hr + Equity Compensation
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$22 - $30/hr + Equity Compensation
1001+ employees
Company mission
To forge a better future for everyone in construction.
Role
Who you are
- 3+ years of Customer Success or Customer Support experience
- Proven experience in resolving complex customer/product issues
- Invested in building relationships with customers
- Perceptive, active listener who can read a situation quickly and enjoys problem solving
- Highly collaborative and detail-oriented team player with exceptional follow-through
- Experience supporting C-Suite customers is a plus
- Must be willing to stay in this role for at least one year
What the job involves
- We’re looking for a Premier Customer Support Representative to provide quality and efficient customer service to our mid-market customers
- In this role, you’ll engage and develop relationships with a portfolio of customers and familiarize yourself with their preferences and business goals
- This role is a balance between independent work and close partnership with Customer Success Managers, Account Executives, Implementation Managers, and Technical Support to grow account usage and scale the customer base
- The person who fills this role should be interested in growing in the field of Customer Success
- This position reports into the Senior Manager, Customer Support
- We’re looking for someone to join us immediately
- Support customers in their day-to-day account usage and de-escalate situations as necessary
- Articulate complex technical scenarios to both end users and senior-level business stakeholders
- Identify patterns in customer behavior and proactively communicate with the account team to solve them
- Apply advanced product knowledge to troubleshoot product questions
- Serve as a liaison with the Technical Support team on high-tier technical questions and manage communications with customers
- Positively impact change management by encouraging customer adoption of new processes
- Advocate for features and improvements with high ROI and escalate issues that are likely to cause churn
- Navigate large organizations with complex organization and team structure
- Synthesize notes about product releases and improvements that impact this customer base and distribute to the team internally
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 150 countries, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. On top of this, the company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Physical and Mental Wellness Support: With comprehensive healthcare benefits, long-term disability, life insurance and other resources.
- Values-Driven Paid Time Off: Based on openness, ownership and optimism – take the time you need when you need it.
- Retirement Benefits: Such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan: Exclusively for eligible employees to purchase discounted shares of PCOR stock.
- Employee Enrichment Program: With classes and programs for personal and professional development.
- Procore Perks: A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.
- Family Building Benefits: Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.
Company HQ
Carpinteria, CA
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