Service Cloud Product Owner, Motorola Solutions
CA$115-125k
Communication software for public safety & enterprise
Be an early applicant
Communication software for public safety & enterprise
1001+ employees
Be an early applicant
CA$115-125k
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Proven track record as a Product Owner or Product Manager, with deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems)
- Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners
- Strong experience working in Agile/Scrum environments, with a mastery of translating business requirements into developer-ready technical documentation
- A passion for user experience, data-driven decision-making, and a relentless focus on creating simple solutions to complex problems
- Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption
- Bachelor’s Degree with 5+ years of product management/product owner experience
What the job involves
- We are seeking a strategic, high-caliber Product Owner, Service Cloud to join our Customer Support IT organization
- Our mission is to deliver seamless, frictionless digital experiences for our customers, partners, and employees alike
- In this role, you will be the driving force behind the evolution of our assisted service customer support applications
- You will partner closely with business stakeholders to drive strategy, prioritize backlog, and ultimately leverage technology to best serve our employees and customers
- You will also lead transformational efforts for our customer support channels
- Product Vision & Strategy: Own and define a compelling vision for the Service Cloud ecosystem. Partner with business stakeholders to create and execute strategy, roadmap, and goals
- Backlog & Execution Management: Lead prioritization, grooming, maintenance, and health of the product backlog. Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team. Balance business value and technical debt
- Product Delivery & Agile Execution: Work closely with global development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently
- User Experience: Partner with CX/UX to design intuitive journeys. You will actively listen to explicit user feedback to resolve pain points, while proactively auditing workflows to uncover and eliminate hidden friction for both customers and employees
- Data-Driven Performance: Define and track product KPIs, analyzing case volume, usage data, and user feedback, to measure success, drive continuous improvement, and take proactive action to achieve strategic goals
- Cross-Functional Leadership: Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT to drive enterprise-wide alignment and ensure a unified vision for the support ecosystem
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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