Customer Success Manager, Lambda

• You have strong written and verbal skills, you have the ability to de-escalate any situation and speak transparently to our highest tier of customers
• You are process oriented and have a strong desire to work collaboratively to not only maintain a process but seek to improve upon it
• You have at least 4 years prior experience working in Customer Success or equivalent department
• You are an active team player, self-starter, and multitasker who can quickly adjust priorities
• You are proficient with G-Suite, Salesforce, and Slack

Desirable

• Guide customers through the order process, serving as main customer advocate and POC throughout procurement, assembly, and handoff while being proactive about communicating any delays
• Maintain detailed and continuous communication with customers, to ensure customer satisfaction, measured in CSAT and NPS surveys
• Partner across internal teams and external customer stakeholders, to understand customer needs, deliver on objectives and maximize retention and growth within customer accounts
• Work cross functionally to ensure any post order issues are resolved in a timely manner