Technical Account Manager, Planhat
2-3 days a week in office
Customer success software
Be an early applicant
Customer success software
101-200 employees
Be an early applicant
2-3 days a week in office
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- We are not obsessed about years of experience, we look for something deeper
- The main thing is business acumen (especially experience at a scrappy startup), coupled with technical aptitude (especially automation). You probably know how to read a P&L statement, and have programmed “hello world”
- You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results
- Self-starter: you enjoy learning, you’re curious, you like a fast pace, you jump onto business and technical calls, quickly understand people’s objectives, then figure out an efficient technical implementation, your comfort zone is constantly expanding
- Technical knowledge meets business acumen : you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines (or you’re a fast learner technically, with strong commercial/consulting credentials), Salesforce Admin knowledge would be a plus
- Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole (it happens!)
What the job involves
- Your mission is to unleash the full power of Planhat for global software businesses
- We are one of the most versatile teams at Planhat
- We work with clients across different industries, and team up with our colleagues across sales, CS, and product
- We work alongside our customers at every stage of the client lifecycle
- Work with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen
- Help a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat
- Take a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps, but also flagging churn risk and identifying growth opportunities
- If you are an over-performer and the 'go-to' person in your team; then you'll fit right in here
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"The company has been remote first from the beginning and encourages employees to work from anywhere. The company also encourages people to work when..."
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company values
- Fearless: Be bold and play to win - taking the safe route will never get us far
- Impactful: When you do something, do it right and make sure it moves the ship forward
- Caring: Be kind to yourself and others, so that we help each other grow
- Genuine: Be comfortable in your own skin, and create an environment where others can be too
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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