Operations Support Generalist, Parkade
$55-65k
Plus equity
Private parking system
Open for applications
Private parking system
1-20 employees
Open for applications
$55-65k
Plus equity
1-20 employees
Company mission
To make building housing and offices more affordable, by enabling less parking to be built.
Role
Who you are
- You should excel in customer service, and have an eye for spotting problems and suggesting (and implementing!) solutions
- You should be comfortable making decisions without constant oversight, but also be able to spot and report issues up the chain as needed
- At least 1 year of experience in a customer support / success related role using platforms such as Front, Zendesk, Intercom, etc
- Ability to work independently
- Understand how to navigate and digest a spreadsheet
- Fluent in written English — you should be able to communicate clearly with customers and teammates at all levels, and convey your thoughts with minimal grammatical or spelling errors
- You're a self-starter that is always looking for the next problem to tackle
- You know how to multitask and prioritize issues, even in absence of clear guidelines
- Be comfortable with learning new systems and integrating them into your daily work
- Shifts for this role may include early mornings, late nights, and weekends. This is not a normal 9-5 role
- We are currently hiring 3PM - 12AM coverage
- Please do not apply if you are not able to work this shift as we are only considering those who are available for this time
Desirable
- Experience in a customer-facing role
- Experience working in an operations role
- Experience in property management (property manager, leasing agent, etc.)
- Experience with SQL
- You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities
What the job involves
- This position will be a blend of customer success and operations, reporting in to our head of operations (for now)
- Your primary role will be ensuring we meet our customer SLAs with solid support, and provide assistance to our operations team in keeping our existing properties happy and simultaneously onboarding new ones
- Understand every aspect of the Parkade product and how it works
- Understand who Parkade's customers are, and their current and future needs
- Share responsibility for customer support with our Operations team
- Ensure our building operations processes are running smoothly, and suggest improvements to those processes
- Onboard new customers, solve existing customers' problems, and expand our footprint through operational ingenuity
- Weekends Required - Mid Shift 10AM -7PM PST
Our take
Inefficiencies in the way parking is handled, especially in the US, have led to an overabundance of parking lots taking up land that could be better used by communities. Parkade aims to revolutionize parking at offices and apartment buildings with its parking spot reservation and management app.
With the Parkade app for tenant buildings, users can reserve, change, pay for, share and report problems with their parking spots. Its automated parking spot leasing covers any duration of lease, and expands parking capacity by making it simple to share unused spaces. The company's offering for offices enables businesses to switch their parking facilities to a lease model, giving them better control over how parking space is utilized in their lots.
With the ultimate aim to enable future structures to be built with less parking, Parkade has set its sight on real impact for city planning and optimized spaces. Funds raised by the company are cited to help broaden and accelerate product development, as well as fuel a period of aggresive expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Jun 2022
$6.7m
EARLY VC
Total funding: $6.7m
Company benefits
- Equity: Early employees will get a significant ownership stake in Parkade, so you can share in our success.
- Mission-driven work: As an early employee, you’ll help shape our mission, and get to live it every day.
- Benefits: Fresh off a fundraise, we're adding healthcare benefits moving forward!
- Flexible vacation: We’re hiring you because we trust you. That extends to time off — take what you need.
- Advocacy time: We support efforts to improve our streets and cities, even if it occasionally happens during work hours.
Company HQ
Mission District, San Francisco, CA
Leadership
Evan Goldin
(CEO)President at Landing Locals. Board Member of the Housing Industry Foundation.
Ben Plowman
(CTO)Previously Engineering Manager at Getaround. Worked as a Mobile Engineer at Ning.
Salary benchmarks
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