IT Support, Manna Drone Delivery
Drone delivery service
Be an early applicant
Drone delivery service
101-200 employees
Be an early applicant
101-200 employees
Company mission
To improve the world by making lightning-fast suburban deliveries affordable, green and safe.
Role
Who you are
- Experience supporting both Windows and macOS environments
- Strong knowledge of IT hardware, software, and systems troubleshooting
- Excellent communication and interpersonal skills
- Familiarity with Microsoft 365 (Exchange Online, SharePoint, Teams)
- Experience with Unifi (access points, switches), HP, and Dell hardware
- Knowledge of Azure is a strong advantage
- 2 years of experience on the similar position
What the job involves
- The (Junior) IT Support is responsible for providing first-class technical support across Manna’s operational and office environments
- This role ensures the smooth setup, maintenance, and troubleshooting of hardware, software, and systems used by our teams, both remotely and onsite
- Operating across multiple locations, the IT Support Specialist plays a key role in maintaining secure, efficient, and resilient IT infrastructure that supports the fast-paced and innovative nature of our business
- Provide dedicated IT support across Manna’s sites and teams
- Troubleshoot and diagnose issues across hardware, software, and systems
- Deliver onsite support for issues of varying complexity
- Set up and maintain user accounts and provision necessary hardware
- Configure and maintain equipment and systems for operational sites
- Identify and implement improvements to strengthen IT security
- Prioritise and execute tasks effectively in a high-pressure environment
- Being part of a dynamic team at the forefront of drone delivery innovation
- Playing a key role in building and maintaining a reliable tech infrastructure
- Working in a challenging, rewarding role with room for growth
- Receiving comprehensive training and support across your responsibilities
- Supporting operations across our multi-site locations in Dublin and beyond
Our take
Manna Drone Delivery is a drone company that began operating hyper-locally in Ireland, making small deliveries in partnership with JustEat, Tescos, and a number of coffee and book shops. The service has proven popular to the tune of thousands of deliveries, and Manna is now expanding towards full rollout.
Efficient, low-emission, and high agility drones are expected to be the future of last-mile deliveries. Whilst there are some questions as to whether they’re a smart addition to built up areas, the consensus is that they will at least provide a welcome complement to other delivery vehicles. As such, getting in early with the correct technology could open up substantial doors for Manna.
The company is eyeing up US expansion, which may seem ambitious for the relatively small outfit. Bear in mind, however, that Alphabet’s suburban drone delivery subsidiary Wing is carrying out similar hyper-local testing in Logan Australia. This means there’s certainly no major player emerging yet in the US - and the prime candidates are doing precisely what Manna is to get their foot in the door.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2024
$31.4m
GROWTH EQUITY VC
Apr 2021
$25m
SERIES A
Total funding: $61.6m
Company HQ
Belfield, Dublin, Ireland
Leadership
Bobby Healy
(Founder & CEO)Has spent a period as Non Executive Director at Chill Insurance and CarTrawler, at the latter of which he also worked as CTO and Board Director. Is also currently a Board Director at DEBRA Ireland.
Salary benchmarks
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