Customer Success Manager, Mediafly
$80-95k
Sales enablement & content management software
Open for applications
Sales enablement & content management software
101-200 employees
Open for applications
$80-95k
101-200 employees
Company mission
To bring buyers a more interactive, personalized content engagement experience that drives deal results.
Role
Who you are
- Bachelor’s degree in technology, marketing/sales, or field or the equivalent skill and knowledge, preferred
- 3-5 years of experience working with customers in Customer Success, Sales Support, Tech Support, or Technical Account Management roles
- Experience and comfort working closely with customers, especially during support escalations
- Experience working with large and complex customers who have a range of job functions and personalities
- Knowledge of Salesforce, Gainsight, SQL, and/or Tableau is a plus
- Superior interpersonal, listening, written, and verbal communication skills
- Ability to digest and articulate complex information
- Ability to create value from raw data
- Comfort conducting trainings and webinars for small and large groups, with the ability to adapt to the audience
- Independent judgment under minimum supervision
What the job involves
- As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges
- Our Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer
- Maintaining relationships with key customers to establish a thorough understanding of their business needs and how our products and services can serve them
- Increasing ROI for our customers by increasing the adoption of appropriate features and best practices
- Providing support for customers by demonstrating product expertise and guiding them with best practices
- Assessing customer requirements and managing implementation work for new and existing customers
- Conducting on-boarding and training activities
- Working closely with the sales team on account plans, customer strategy, and product adoptionParticipating in executive business reviews for strategic customers
- Demonstrating mastery of our ever-evolving features and capabilities by working closely with our engineers, and using our products as part of your daily rituals
- Effectively using data, as well as customer knowledge, to create meaningful interactions with our customers
Our take
Mediafly provides comprehensive software for sales and marketing teams, supporting them across enablement and content management. While the company has embedded itself among major clients like PepsiCo, GE and Disney, it is starting to be challenged by startups which are unbundling Mediafly’s services and have built their products with AI advantages as part of their foundation.
The company is now looking to refine its analytics offering in response. As part of this, it is aggregating all of the relevant information pertaining to a sales process, to inform managers and allow them to make reasonable forecasts across their whole pipeline. in 2023, it grew its customer base by 164% and integrated acquisitions from the revenue technology sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Funding (last 2 of 6 rounds)
Aug 2023
$80m
LATE VC
Nov 2021
$10m
GROWTH EQUITY VC
Total funding: $126.6m
Company benefits
- Remote based in US & UK
- Generous PTO
- 401K Retirement Plan
- Transparent Career Paths
- Medical, Dental & Vision
- Paid Parental Leave
- Remote Stipend
- 11 Paid Holidays
Company HQ
Chicago Loop, Chicago, IL
Leadership
William Walsh
(CEO)Previously the Founder, President and CEO of Aptology, Boardmember of Valen Analytics, President and CEO of Navis and was the CEO of Zebra Technologies.
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