Billing Support Specialist, Flock
$60-75k
+ Equity
More information about location
Public safety operating system
Be an early applicant
Public safety operating system
1001+ employees
Be an early applicant
$60-75k
+ Equity
More information about location
1001+ employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- Demonstrated experience in customer-facing roles in fast-paced environments, with a focus on billing operations, accounts receivable, or technical support
- Strong analytical proficiency with spreadsheet tools, including pivot tables, data manipulation, and VLOOKUPs to analyze billing datasets
- Practical capability navigating Salesforce, billing platforms, and omnichannel customer communication systems
- Proven ability to de-escalate complex customer matters and navigate contract terms with clear, professional written and verbal communication
- A habit of start-to-finish case ownership, with flexibility to balance customer needs alongside core operational priorities
What the job involves
- Our customer base is expanding, increasing the volume of complex billing, invoicing, and account inquiries
- Expanding our reach creates a need for clear operational alignment between front-line customer advocacy and back-end financial processes
- You'll take this on by serving as the primary bridge between Finance and Customer Care, resolving complex account cases while keeping data accurate and customer trust high
- Manage end-to-end billing operations cases, resolving invoice discrepancies, cash applications, and account escalations
- Perform detailed customer reconciliations and dataset analysis in Salesforce and billing systems to clarify contract terms and billing histories
- Partner cross-functionally with Customer Success, Account Executives, Deal Operations, and Finance to resolve complex, multi-layered account inquiries
- Educate customers on payment processes, contractual terms, and account self-sufficiency across phone, email, and live chat
- Author workflow documentation, process improvements, and Customer Help Center articles to resolve operational bottlenecks and reduce inbound case volume
- This isn't a traditional Accounts Receivable or collections role, you'll conduct reconciliations and address billing issues, but your core focus is high-touch customer resolution and cross-functional problem-solving
- This isn't a backend Finance role focused on closing books, you will collaborate closely with Finance, but your work centers on customer-facing advocacy and operational workflows
- This isn't a purely scripted support queue, you'll navigate ambiguous edge cases, analyze account data, and autonomously manage your case queue
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. The company has raised strong funding to support the expansion of its manufacturing capabilities. But it has also faced a large dose of backlash from groups and individuals who are concerned about its capability for mass surveillance and the privacy of the data it collects.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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